Export / Import Warehousing Operations Manager Job in Kenya

Aug 24, 2016

Function / Department: Export / Import Warehousing Department
 

Position Title: Operations Manager
 

Reports To: Warehouse Manager / Branch manager
 

Direct Reports / Supervises: DL/GL controllers,  receiving controller, GL / DL Inventory controller, admin manager, EHS coordinator
 

Job Purpose: Plan, organise and control all warehouse operational activities to ensure client deliverables are achieved.

Working Relationships

Internal

• Warehouse Manager


• IT Manager


• WMS Systems Administrator


• QHSE officer


• Security manager


• Admin Manager


• Inventory Supervisors


• DL/GL Supervisor


• DL/GL warehouse controllers


• Receiving controller

External

• Warehouse equipment and system owners


• Other suppliers


• Clients


• Govt Regulatory bodies


• Transporters

Extent of Authority: Authority to instruct warehouse staff

Key Responsibilities

Operations

• Monitor and approve receipt and release of clients’ stock


• Ensure safe custody of goods in the warehouse.


• Manage material movements according to SOP and best practice.


• Oversee the coordination of all inbound and outbound material.


• Ensure physical stock movements are correctly managed in the WMS.


• Follow up on orders for customers to ensure they are executed on time and accurately.


• Ensure that every step of the process is functioning effectively.

Planning

• Prepare daily planning schedule to ensure sufficient storage space, personnel and equipment are available to meet daily operational requirements.

Reporting

• Ensure that weekly WMS reports on client volumes and warehouse capacities are done for top management.


• Measure warehousing activities with accurate KPIs and share KPIs with customers, regional team and top management.


• Notify management of any irregularities and issues.

Documentation

• Perform daily spot checks on warehouse documentation and archiving to ensure compliance.

Supervision

• Consistently analyse productivity and efficiency of warehouse staff and equipment.


• Monitor staff to ensure job activities are carried out properly based on agreed job descriptions and set objectives.

Safety

• Follow up on the development of company QHSE policy on the shop floor.


• Follow up with QHSE, legal, security incidents/ findings with relevant department heads.


• Manage the personnel in line with health and safety regulation and group policy.

Other

• Handle customer issues raised by customer service officer and ensure satisfaction and retention.


• Develop staff skills and provide sufficient training.


• Perform daily spot checks to ensure SOP and QHSE compliance on the shop floor.


• Evaluate complaints received on shipments of equipment and stock, and take appropriate action.

Key Skills

• Good communicator


• Customer care


• Negotiation


• Analytical


• Managerial


• Computer literacy

Experiences

• 3 years’ experience in supply chain or a related field

Diplomas – Education

Tertiary education in either logistics or supply chain management would be an advantage

Training in MS Office suite and other industry related courses would be an advantage

Personal Attributes

• Strong analytical skills


• Proactive


• Integrity


• Interpersonal relations


• Team leader


• Confidentiality


• Flexible


• Sense of urgency


• Attention to detail


• Team driven


• Results driven


• Good communicator


• Initiative

How to Apply

Qualified candidates to submit their CVs to cvs@cdl.co.ke on or before 31st August with the subject being operations manager indicating current and expected salary