Fairview Hotel Front Office Manager Job in Nairobi Kenya

Sep 5, 2017

Fairview Hotel - A City Lodge Group Hotel

Position Vacant: Front Office Manager

Aim of the role: To provide general leadership for all Front Office operations at Fairview Hotel Limited.

Outline of Responsibilities:

• Ensure that the department and  hotel is fully compliant with all audit requirements


• Ensure that month end and financial year end are prepared and submitted by the due deadline date monthly / annually and in conjunction with Accounts Department


• Ensure that all arrivals are checked in with a valid and sufficient method of payment


• Ensure that internal house accounts (non staying folios)  are managed and maintained during the month


• Manage the rooms inventory so as to ensure maximum rooms are sold, at a favourable rate and with a guaranteed, sufficient method of payment and that the 6pm release policy is adhered to at all times


• Ensure that all expenditure is noted correctly, within budget and as per audit requirements


• Ensure that no shows are managed on  a daily basis


• All Front Office Reports must be printed, checked and processed on a daily basis per shift


• Ensure that all required employment procedures are adhered to


• Ensure that each shift banking is prepared accurately and in line with audit requirements.


• All current and future reservations must be checked on a daily basis so as to ensure; data integrity, method of payment etc.


• All boardroom and conference room bookings must be processed correctly so as to ensure that all requirements are taken care of


• Each shift / department must ensure that all documentation has been filed correctly


• All emails and correspondence must be checked, processed and effectively distributed per shift per day


• All applicable documentation must be boxed, recorded and stored in line with the relevant requirements


• Ensure the safety and security of the staff, guests and hotel property


• Ensure that all required stock takes are conducted in line with audit requirements


• Ensure that all equipment is used, stored and maintained in line with operating procedures


• Ensure that the department and the hotel is fully compliant with all Occupational Health & Safety requirements


• Contribute to and support the "I"m Kind" programme


• As instructed and in conjunction with the relevant Sales Executive you may be required to find new business and maintain relationships with corporate clients


• As instructed, rosters must be prepared and published by the 25th of each preceeding month and K-drive updated accordingly. A copy must also be sent to the GM


• Ensure the continued training and development of self and all staff


• Ensure that all food, beverage and vending is presented in line with hygiene requirements and to the highest standard at all times


• Ensure that highest possible standard of cleanliness is achieved and maintained at all times


• Ensure that all Lodge Ability Service Encounters are continuously trained and adhered to at all times


• Ensure that every guest receives exceptional service at all times

HUMAN RESPONSIBILITIES

• Attends all training sessions as scheduled.

REPLACEMENT AND TEMPORARY MISSION

• May be assigned to perform reliever duties when colleagues are off duty.

Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed. 

Line of Reporting and Communication:

• Responsible To: General Manager


• In Communication With: Other hotel departments

Education, Training and Experience Requirements:

• Level of Literacy: Must be able to read and write in English & Kiswahili


• Level of Numeracy: Excellent numeracy skills


• Level of Communication Skills: Must be in possession of excellent communication skills


• Level of Formal / Professional / Education & Training: Minimum education level- Bachelor’s degree in a hospitality related degree or A diploma in Hotel Management from Utalii college.


• Level of Experience in Job Advertised: 5 years’ experience required in Front Office operations

Application Procedure:  

Please send a copy of your curriculum vitae, accompanied by a letter which sets out your interest in the post, and your suitability for it to: HCoordinator@clhg.com

Apply to: General Manager, Fairview Hotel Limited

Closing Date for Application: 7th September, 2017
 

Only shortlisted candidates will be contacted.