County Customer Service Agents Jobs in Kenya

Aug 22, 2017

Jobs: Customer Service Agents - County
 

Our client in the telecommunication industry is looking for young and ambitious Customer service oriented candidates to work in the following areas:

The Customer Service agents will fill the above positions in the following locations in Kenya: Diani Town, Kilifi, Malindi, Thika, Nanyuki, Nyeri, Embu, Meru, Machakos, Wajir, Garissa, Eldoret, Kitale, Kakamega, Bungoma, Kisumu, Kericho, Kissii, Narok, Nakuru, Naivasha       

 

Roles & Responsibilities

• To meet the sales and customer goals


• Promote sales by assisting customers.


• Provide prompt and courteous service to all customers.


• Enter register/report books transactions accurately


• Make sure the devices and gadgets on the display are clean and presentable


• Always forward the Daily Sales Report to the management.


• Always update the management on the stock movement.


• Understanding the customer needs, wants and complaints and try to give the solution.


• Attend all meetings at branch level and as required by the management.


• Report to the management about any faulty devices or any matters arising that needs the intervention of the authorities.


• Troubleshoot and resolve all allocated escalations each day and for escalated issues ensure resolution within the defined SLA targets.


• Ensure timely feedback is given to the respective customers’ on their reported issues.


• Use the signed off processes and procedures as part of your working tools.


• Enter customer data and other relevant information into customer service systems(CRM) or other data repository, as required.


• Adhere to shift work schedule as planned.


• Provide recommendations for product and process development based on customer feedback and from the analysis report of the escalations.


• On a rotational basis, prepare and submit an analysis report of the daily & monthly escalations


• Actively participates in team meetings

Qualifications

• Diploma in business related studies


• Experience in Telco customer care is preferred


• Good communication and negotiation skills.


• Good organization and planning skills


• Flexibility to work in the county towns

Salary Offer: 20,000.00 plus commissions
 

If you meet the minimum qualifications, send your application quoting the job title (Customer Service Argent) and your preferred location on the subject line to jobs@hcsafrica.com