Furniture Startup Customer Engagement Officer Job in Kenya

Aug 15, 2017

It is important to be self-reflective. If your interest, skills and experience do not fit this role, there’s always another opportunity / time. Please feel free to forward to another Kenyan who might benefit.

A furniture startup that offers high quality products at an affordable price is looking for a hardworking Customer Engagement Officer for their very very very fast growing environment. 

Base assured monthly salary is 20,000. 

Commissions could get you up to 40,000 if you relate well with customers and are hardworking.  

This is a sales and relationship management role as such a good amount of time will be spent in the field.
 

The Customer Engagement Officer role will focus on developing and managing relationships with our customers. 

The officer will be responsible for all aspects of our customer relationships – from customer acquisition to marketing new product lines to account management. 

This is an excellent opportunity for an early-career professional with strong customer relations and analytical skills to take up a business-to-business engagement role. 

The Customer Engagement Officer will be based along Mombasa Road (near Cabanas), but will travel regularly within and outside Nairobi. 

Regular visits to customer shops is an important part of the role. 

Candidates should therefore be comfortable with significant travel and field work.

Goals and Responsibilities
 

1. Network Within the Industry and Identify New Clients

• Build and grow relationships within the furniture manufacture industry


• Use industry networks and other means to generate new leads on an on-going basis


• Develop a strong understanding of competitors and competing products on the market

2. Account Management

• Take responsibility for placing orders according to credit rules and credit limit established by your supervisor


• Manage customers’ payment schedule and ensure that customers adhere to credit limits


• Build long-term relationships with clients and service recurring order needs


• Provide all customer support required by the clients in your portfolio

3. Present Products to Prospective Customers

• Pursue leads, research prospects and make initial introductory calls


• Make product presentations which show an in-depth understanding of our products and the client’s needs


• Offer recommendations to your supervisor about creditworthiness of new customers


• Close relationships and coordinate orders with our warehouse

Qualifications, Experience and Skills

• A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities


• Extremely strong interpersonal skills and success developing productive professional relationships


• A mature professional who can comfortably relate with business owners and senior purchasing managers


• Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts


• Proficient with Microsoft Word and Excel


• Eager to join a young, quickly-growing organization and team


• Furniture industry knowledge or experience is a plus, but not a requirement

How to Apply

Interested parties should send their CV’s with “CEO-WV” on the subject line to nbarndtctroe@gmail.com today and no later than September 10th 2017