Officer Facilities, Real Estate at Standard Bank Group

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.

Job Purpose

Provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques and other items, acceptance of deposits and the provision of change. Understand the risks associated with the control and handling of cash and maintain effective controls to manage these risks. Maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities

1. Provide Cash and cheque services to customers:


2. Serve Customers by attending to cheque encashment, withdrawals and deposits according to laid down procedures.


3. Guard against fraudulent transactions by subjecting to UV light all cheque deposit, all cheque withdrawals and identity documents.


4. Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate area for confirmation and authorisation.


5. Ensure that items cashed are technically correct and signed, according to customers mandates to avoid losses that may arise as a result of disputes.


6. Check audit trails to ensure all entries are correctly passed and confirm the same by signing the indemnity form.


7. Understand the risks associated with the control and handling of cash and maintain effective controls to manage these risks. Maintain a high level of integrity and ethical standards


8. First level customer interface and interaction for queries, receipt of instructions/ requests and direction to appropriate desk where required.

Measures:

• Number of losses


• Teller differences


• Turnaround time per transaction


• Overall customer service ratings


• Control Daily cash received and paid out


• Adhere to all laid-down policies and procedures regarding the handling, locking away and security of cash/assets to avoid losses.


• Ensure cash holdings are kept within prescribed limits at all times.


• Balance cash daily and report any differences promptly.


• Measures of success:


• Overall cash differences


• Daily cash holdings within the limits

Minimum Qualification and Experience

1. First Degree: Finance and Accounting


2. Minimum of C+ mean grade at KCSE or Division II at O level


3. Minimum of grade C in Mathematics, English or Kiswahili

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