Customer Service Representative Job, Latest Customer Service Jobs In Kenya,

Mission Statement for the Role

To the be face of Poa Internet, on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.

Overall Responsibility

Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis.

Key Competencies


  • Clear, empathetic written and verbal communication skills

  • Ability to solve problems on multiple planes

  • Attention to details- troubleshooting and resolution is an observers game- being able to identify and spot problems is a key to success in the role.

  • Time management- the ability to resolve specified tasks within the allotted times.

  • The ability to ask for help- knowing when and how to ask for help internally and with other departments to resolve a customers inquiry.

  • Ability to remain calm even when the customer is upset. Keeping the tempo of the conversation positive in light of challenges.

  • Digital and computer literacy

  • Social media competency

Key SMART Results for A-Player Success


  • Poa! customer experience is known across Kenya for being able to reached on any channel the customer needs to reach us, phone, social media, Whats App, email or chat.

  • Poa! customer experience is known for their empathy, response time and ability to solve customer complaints clearly and efficiently.

  • Poa! customer experience shift teams are known internally as the teams that collaborate and seek help to resolve the customer inquiries as rapidly as possible.

  • Poa! customer experience agents are acknowledged by our users on Social Media as department that cares about solving their problems.

  • Poa! customer experience teams follow a unified troubleshooting strategy for delivering consistent and measurable results

Mandatory Criteria if Any with no exceptions to hire.


  • Minimum of 1-2 year experience in Customer Service environment

  • Must have exceptional customer service, telephone etiquette, communication skills and working knowledge of the latest technology

How to Apply

CLICK HERE TO APPLY.

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