Technical Lead - Supply Chain Management (SCM) systems

Countries: Bangladesh, Belgium, Germany, Jordan, Kenya, Nigeria, Norway

Organization: Norwegian Refugee Council

Closing date: 11 Jul 2023

Do you have experience in digital systems and approaches including those related to design, configuration, deployment as well as integration between systems, preferably from SaaS/cloud-based solutions in a large and complex organization? We are looking for you!

As the Supply Chain Tech Lead, you will configure & implement systems linked to Supply Chain Management (SCM) within the context of NRC’s overall project for the modernization of its supply chain. You will support and advise on:

• How the system(s) should be in line with NRC’s Supply Chain processes and in compliance with NRC’s Data Protection Policy


• How to improve the experience for all users of the various systems related to SCM and contribute to continuous improvement efforts to adjust policies, guidelines and processes.

Some of your specific responsibilities include:

• Responsible for the Third-Party service provider Application Management Support (AMS) contract/solution support provider (if such a provider is hired): manage tickets and enhancement requests (including their prioritization), ensuring proper communication between the involved parties and documentation of decisions.


• Manage priorities and provide guidance on solution design, configuration, and change requests.


• Provide recommendations and roadmaps for Supply Chain solutions linked to the modernization project based on business requirements.


• Document and share best practice knowledge for new solutions implemented for the modernization project.


• Advocate (internally and externally) for functional solutions and process improvements and help develop the Supply Chain Management systems further.


• Regularly communicate new features and benefits to process owners and other stakeholders.


• Participate in business planning/ project meetings to contribute knowledge and insight on possibilities and limitations of Supply Chain Management solutions linked to the modernization project and address system-related queries and concerns.


• Develop or moderate proof-of-concept projects to validate proposed system solutions.


• Performs other project-related duties as assigned, within agreed timelines.


• Responsible for development, ownership and maintenance of the global item master (standardized taxonomy for goods and services).


• Responsible for helping to identify and assess solutions for any future Supply Chain related requirements.

What you will bring

• Minimum 5 years of experience working with system configuration, preferably from SaaS/cloud-based solutions.


• Experience in digital systems and approaches including those related to integration between systems.


• Documented results related to the position’s responsibilities.


• Fluency in English, both written and verbal.


• Knowledge of business change and transformation.


• Experience in project managing structural change and/or business transformation processes.


• Experience of working in a large and complex organisation.


• Knowledge and experience in working with matrix structures.


• Experience of analysing systems and suggesting areas for improvement and development.


• Experience with organizational development.


• Experience in working with digital tools.


• Experience working in IT.

We know that you are curious and would like to learn more about this role; please click here to access the full Job Description.

What makes this position attractive?

• A full-time, up to 31st December 2024, contract with the possibility of an open-ended contract for a suitable candidate


• We are open to receiving applications from any country where NRC has representations


• A challenging and exciting opportunity to modernize NRC’s supply chain.


• Salary and benefits according to NRC’s salary scale and terms and conditions in the country of employment.

We are also looking for people who share our values:

• To be dedicated to what we do;


• To be innovative with our solutions;


• To act as one unified and inclusive team;


• To be accountable to the donors that make our work possible; the beneficiaries that we exist to serve; and to each other… the members of our NRC family.

For any questions, please write to ho.recruitment@nrc.no with "Job Title" as a subject.

ABOUT US

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

How to apply

Click HERE to complete the application.