Field Quality Control Technician Job, Latest IT Jobs In Kenya,

Mission Statement for the Role:


  • To own the end to end quality assurance of all deployed & commissioned sites for Poa Customers across Kenya.

Overall Responsibility:


  • Responsible for quality audit of all Customer wireless installs & Field Support services

Financial:


  • Install Cost per Customer; Support Cost per Customer

People:

Key SMART Results for A-Player


  • To have monitored the performance of field technicians, providing feedback, coaching, and performance evaluations to ensure high-quality work and productivity- End of Q3 2023

  • To have ensured compliance with safety regulations and industry standards during installation and support activities – End of Q3 2023

  • Assisted technicians in troubleshooting complex issues, providing technical expertise and guidance to ensure timely problem resolution in the field- End of Q3 2023

  • Conducted regular inspections of work sites to ensure adherence to quality standards and identify areas for improvement – End of Q3 2023

  • Addressed onsite inquiries and customer complaints and ensuring high levels of customer satisfaction – End of Q3 2023

  • Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement among the team – End of Q4 2023

  • Poa has no compliance critical errors by ensuring that all the assigned site installs are done with 100% compliance to all relevant legal regulations – End of Q4 2023

Level of Experience Required (Mandatory & Nice to Have)


  • Must have at least 1 year experience in Wireless installation or related field

  • Department stage of development where this role sits

  • Prepare for Scale / Systemization

Key Competencies Criticality (H, M, L)


  • At least 2 years experience in Wireless installation or related field-H

  • In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations-H

  • Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment-M

  • Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians-M

  • Strong attention to detail and accuracy in maintaining records and preparing reports-M

  • Familiarity with different types of cables, connectors, and termination methods-H

  • Ability to work independently and as part of a team, following instructions and meeting deadlines-H

  • Physical stamina and ability to work in various environments, including outdoor and confined spaces-H

  • Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders-M

  • Adherence to safety protocols and procedures.H

Mandatory Criteria if Any with no exceptions to hire:


  • Must have a Diploma in Electronics & Electrical Engineering, Telecommunications, IT or related field

  • Must have at least 1 year experience in Wireless installation or related field

  • Must have Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment

How to Apply

CLICK HERE TO APPLY.

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