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Field Quality Control Technician Job, Latest IT Jobs In Kenya,
Mission Statement for the Role:
- To own the end to end quality assurance of all deployed & commissioned sites for Poa Customers across Kenya.
Overall Responsibility:
- Responsible for quality audit of all Customer wireless installs & Field Support services
Financial:
- Install Cost per Customer; Support Cost per Customer
People:
Key SMART Results for A-Player
- To have monitored the performance of field technicians, providing feedback, coaching, and performance evaluations to ensure high-quality work and productivity- End of Q3 2023
- To have ensured compliance with safety regulations and industry standards during installation and support activities – End of Q3 2023
- Assisted technicians in troubleshooting complex issues, providing technical expertise and guidance to ensure timely problem resolution in the field- End of Q3 2023
- Conducted regular inspections of work sites to ensure adherence to quality standards and identify areas for improvement – End of Q3 2023
- Addressed onsite inquiries and customer complaints and ensuring high levels of customer satisfaction – End of Q3 2023
- Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement among the team – End of Q4 2023
- Poa has no compliance critical errors by ensuring that all the assigned site installs are done with 100% compliance to all relevant legal regulations – End of Q4 2023
Level of Experience Required (Mandatory & Nice to Have)
- Must have at least 1 year experience in Wireless installation or related field
- Department stage of development where this role sits
- Prepare for Scale / Systemization
Key Competencies Criticality (H, M, L)
- At least 2 years experience in Wireless installation or related field-H
- In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations-H
- Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment-M
- Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians-M
- Strong attention to detail and accuracy in maintaining records and preparing reports-M
- Familiarity with different types of cables, connectors, and termination methods-H
- Ability to work independently and as part of a team, following instructions and meeting deadlines-H
- Physical stamina and ability to work in various environments, including outdoor and confined spaces-H
- Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders-M
- Adherence to safety protocols and procedures.H
Mandatory Criteria if Any with no exceptions to hire:
- Must have a Diploma in Electronics & Electrical Engineering, Telecommunications, IT or related field
- Must have at least 1 year experience in Wireless installation or related field
- Must have Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment
How to Apply
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