2 Call Centre Agents Jobs in Kenya

Kenyatta University
Teaching, Referral and Research Hospital (KUTRRH) is a State Corporation under
the Ministry of Health, registered under Legal Notice Number 4 of the State
Corporations Act Cap 446. The Hospital seeks to engage qualified staff on a
short- term contract for the positions listed below. Applicants must
demonstrate diligence, commitment and a positive attitude.

CALL CENTRE AGENTS
V/ST/5/2023 – 2 POSTS

Job Purpose

Reporting to the Customer
Relations Officer, the Call Centre Agent’s job exists to provide exceptional
customer service and support to clients, ensuring a positive experience and
efficient resolution of inquiries, appointments, and general information.

Duties and
Responsibilities

• Receive all external telephone calls to the Hospital and
  redirect them to the appropriate recipients in the


• Provide exceptional customer service and ensure a positive
  experience for


• Resolve customer complaints or escalate issues to the
  appropriate


• Liaise with accounts section on payment of telephone bills
  and purchase of calling cards in the


• Update Hospital telephone directory information for easier
  and convenient contacts in the


• Adhere to call center policies and


• Any other duty as assigned by the

Qualifications &
Requirements

• Diploma in Front Office Operations, Communication or related
  field from a recognized institution


• Proven experience in a call center or customer service


• Fluent in English and Kiswahili languages


• Proficiency in Computer Applications


• Knowledge of medical terminology and Hospital procedures is
  an added advantage


• Fulfilled the requirements of Chapter Six (6) of the
  Constitution of Kenya,

Key Competencies

• Active listening skills to understand customer needs


• Problem-solving skills to handle customer complaints or
  difficult


• Ability to remain calm and professional under difficult


• Ability to handle multiple calls and inquiries


• Teamwork and collaboration skills to work effectively with

How to Apply

Online Application Process

For all applications,
please indicate the subject as follows: JOB APPLICATION – [JOB REFERENCE
NUMBER].

Note that you must attach
the Application Letter, Curriculum Vitae,
Filled Application Form, and Practicing License ONLY
when you apply online via the portal, all
in PDF format.

Download: Job descriptions
for Short Term Jobs June 2023 jobs

Download: Job
Application Form

If your background and
competencies match the job descriptions, apply online now: https://careers.kutrrh.go.ke/

Physical Application
Process

For all applications,
please indicate the subject as follows: JOB
APPLICATION – [JOB REFERENCE NUMBER]. Please note that you
have to attach the Application Form, Application Letter,
Curriculum Vitae and Practicing License ONLY when you
apply to the address below:

The Chief Executive Officer

Kenyatta University
Teaching, Referral & Research Hospital

P.O. Box 7674 – 00100 GPO

Nairobi Kenya

The deadline for the
receipt of all applications is 7^th July 2023.

Only shortlisted
candidates will be contacted. All successful candidates must fulfill the
requirements of Chapter Six of the Constitution of Kenya 2010, including.

• Certificate of good conduct from the Directorate of Criminal
  Investigations


• Clearance Certificate from the Higher Education Loans Board
  (for university graduates only)


• Tax Compliance Certificate from the KRA


• Clearance from Ethics & Anti-Corruption Commission


• A report from an approved Credit Reference Bureau

Any form of canvassing will
lead to immediate disqualification.

KUTRRH is an Equal
Opportunity Employer.

PERSONS LIVING WITH
DISABILITY ARE ENCOURAGED TO APPLY