Customer Service Assistant Job in Kenya

Customer Service Assistant

REF:
TUM/ADVERT/ENT/RECR/2/CSA /A/2023

Reporting To: Senior
Corporate Communications Officer

Professional Requirements

• Must possess a Certificate of Secondary Education.


• Must possess Certificate in Front Office


• Possession of Sign Language Certificate will be an added
  advantage


• Must provide evidence of computer literacy

Duties and
Responsibilities

• Making and receiving phone calls on behalf of University


• Directing phone calls to the appropriate destinations


• Reporting any switchboard and telephone extensions faults to
  the concerned office


• Receiving & directing visitors to their desired
  destinations


• Answering customers’ enquiries


• Manning visitors’ book


• Recording all customer complaints and forward term to the
  appropriate office


• Intercom voicing


• Perform any other duties and responsibilities as may be
  assigned from time to time

How To Apply

APPLICATION GUIDE

• Application should include an up-to date Curriculum Vitae
  (CV), providing details of age, academic and professional qualifications,
  work experience, current designation and


• salary, email address, telephone, name and contacts of three
  referees who are knowledgeable about the competence of the applicant, a
  copy of National Identification Card, copies of relevant certificates and
  testimonials.


• Candidates with foreign Academic Qualifications MUST submit a
  Certificate of Recognition from the Commission for University Education
  (CUE).


• Details of academic and professional certificates not
  obtained by closure of the advert shall not be considered.


• Upon offer of employment successful candidates shall be
  required to provide valid clearance certificates from the following Bodies:




• Kenya Revenue Authority.


• Higher Education Loans Board.


• Ethics and Anti-Corruption Commission.


• Directorate of Criminal Investigations


• Registered Credit Reference Bureau.




• Only shortlisted and successful candidates will be contacted


• All applications will be trough the ONLINE portal accessible
  via the link: job and vacancies or https://jobs.tum.ac.ke/


• Detailed job descriptions to be obtained at the University
  website www.tum.ac.ke

Applications should be
addressed to;

Deputy Vice Chancellor
(AFP)

Technical University of
Mombasa

P.O Box 90420-80100

Applications
containing false information shall be disqualified.

The deadline for
submitting online application is 27th
August, 2023 Applications received later than this date
will not be considered.