Our client, an International BPO firm with Head Offices in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi.
The Kenyan office will provide support services to the main offices in Australia, other online dating companies, social networking companies and ecommerce companies.
Key responsibilities
Screening and moderating user submitted content, answering support requests and performing support functions.Moderating and screening written user content on ProfilesModerating and screening user submitted photosAnswering Online Help RequestsAnswering telephone support requestsProcessing Testimonials (depending on language)Various support tasksInternet literateA passion for Customer ServiceAbility to respond promptly to customer inquiriesAbility to handle and resolve customer complaintsAbility to communicate and coordinate with internal departmentsAbility to work accurately and with an eye for detail Ability to multitask and take up more workload when requiredVery good written English (grammatically correct, can express things clearly)Ability to work in multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)Very good work ethic (is reliable, motivated, professional)Someone who takes pride in their work and genuinely wants to provide good customer serviceCandidates with neutral accents and good phone skills will be given priority.Previous experience in a CSR role and/ or with a foreign companyAbility to speak a major language such as French, German, Italian, Arabic etcTo apply, send CV only to jobs@flexi-personnel.com by November 30th 2010.
Kindly indicate the position applied for on the subject line.
For a more comprehensive collection of jobs in Kenya, visit our new Kenyan Jobs Website http://www.kenyan-jobs.com/
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