Systems Administrator

Description: ? Managing and Resolving Incidents and Problems through Technical Escalation ? Using existing skills and knowledge as well as appropriate support resources to find resolution to customer incidents ? Manage all Implementation fixes and solutions where appropriate, either via discussing directly with customer, via calls/SMS, email, remote control or on site ? Escalating calls to GSM Networks, PDNOs etc ? Delegate and manage all customer sites to implement fixes ? Delegate and manage staff customer sites to perform proactive support tasks and post installation hand over ? Manage the administration of customer networks as part of managed services provision ? Analyzing and reporting on call performance and server health checks ? Provide pro-active Problem Management through checking manufacturer web sites, product updates & testing and producing KB Articles and Bulleting ? Overall in charge of ensuring that all internal systems within the Organization/Departments as required are properly updated, supported, backed-up and managed. ? Setup and manage monitoring of all Mobile Planet Limited Applications deployed to the production environment. ? Analyze performance of applications in the production environment and report any recurring problems to the development team. Requirements: ? B. Sc in CS/IT or related field or equivalent experience ? Administer Linux (Debian based) and *BSD servers ? Configure and maintain networking equipment: firewalls, routers, managed switches, VPNs. ? Administer services including: Apache, LDAP, SAMBA, Postfix, MySQL, subversion, Astericks etc ? Database administration, preferably MySQL or PostgreSQL ? Fluent in a scripting language (preferably Perl/Python) ? Extensive experience with TCP/IP networking and common network protocols ? Excellent understanding of Networks, Protocols and Internet Technologies ? CISCO qualification(s) would be desirable, however knowledge, interest and awareness of CISCO products is essential ? Awareness of SMPP would be a benefit ? Awareness of Astericks IVR implementation would be a benefit. ? Awareness of working with Service Level Agreements ? Excellent time management and task prioritization skills. The ability to work under pressure is a necessity. ? The ability to demonstrate IT support and Customer facing skills ? Excellent analytical and troubleshooting skills for problem resolution ? Good literacy and report writing skills and be able to provide examples from previous IT Projects where appropriate ? Excellent interpersonal and verbal communication skills and the ability to generate strong and lasting relationships with our customers ? Ability to work in a team. ? Willingness to consult and also have the confidence to make decisions. ? A passion for technology ? Driving license and valid passport required

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