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Engineer Billing Technical Support
Ref: TECHNOLOGY_EBTS_SEP_2014
Reporting to the Principal Engineer, Billing Technical Support – post pay services, the engineer shall be responsible for the Subscriber Management Services offered to Safaricom customers.
The responsibility of the Billing technical support team shall include but will not be limited to the following equipment: CBS, ICT server and Roaming Bills Management.
Key Responsibilities:
Take part in software upgrade and configuration changes for the existing equipment;Implementation of new services and system expansion;Resolve Faults on all equipment under Billing Technical Support responsibility and escalate to supplier if needed and follow up until resolution;Perform maintenance routines to ensure the system is up and running all the time;Ensure services continuously perform within or exceed KPI, ensure ability of the network to support specific forms of traffic, and to support end user experience SLAs;Improve internal and external processes;Transfer knowledge to first line maintenance;Participate in the implementation of new Projects and/or service;Reports to be prepared weekly on projects/activities planned, in progress, or completed;Health and Safety.Degree in Telecommunication engineering/Electrical or Electronics engineering/IT with a bias in database management and scripting;CCNA certified;2 years’ experience in telecommunication environment.Experience with Billing and VAS equipment will be an added advantage.If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below. The deadline for application is Friday 19th September 2014.The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
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