Program Manager | ReliefWeb

Program Manager, Kenya

Location: Nairobi, Kenya

Length of the assignment: 1 year renewable

DAC Aviation International Ltd. is committed to providing superior value and unparalleled support to our customers, while systematically improving the safety, security and efficiency of our services, products and processes. A leader in aircraft maintenance, private jet travel and humanitarian charter solutions, DAC Aviation has emerged as a multi-skilled company with a human interest.

DAC Aviation is the largest operator of Dash-8 in Africa and specialized in humanitarian air transport. Providing humanitarian organizations, the UN Organizations and International Organizations a safe and reliable air transport service for both passengers and cargo.

JOB SUMMARY:

DAC Aviation has a great career opportunity for a Leader with exceptional drive, passion and experience with a proven track record in managerial, logistics, financial and administrative skills. Based in Nairobi, this role will report directly to the Chief Executive Officer. The Program Manager will be responsible for the smooth and efficient running of DAC Aviation outstations operations. As representative of the DAC brand, the PM recognizes the importance of building and maintaining strong working relationships with local authorities and other important stakeholders in the country.

MAIN DUTIES AND RESPONSIBILITIES:

People Resources and Administration

• Responsible for staffing, scheduling, training, coaching and evaluating people resources;


• Implement the Company Policies & Procedures and Practices and oversees that the Code of Conduct is adhered to at all times;


• Participates, supervises various client monthly meetings; responsible for all record keeping of meeting minutes;


• Responsible for the renewal and follow up of contracts signed by DAC Aviation in the area in accordance with local laws;


• Keeps organizational chart and job descriptions current;


• Continuously looks for better methods to improve communications and reporting systems.

Finance

• Develops & maintains budget, monitor expenses, financial reports;


• Manage, control and organize the payment of all suppliers;


• Manage with cost efficiency accommodation, food and transport for staff and crew;


• Administer the appropriate recording & reports of all expenditures as per monthly deadlines;


• Responsible for Jet A1 fuel set up.

Logistics and IT

• Responsible for all local procurement according to DAC Aviation policies and procedures;


• Ensure Internet connection works efficiently without interruptions; research and advise on ways to improve field base Information System if required;


• Ensure all computers and peripheral hardware are properly maintained or repaired as required; ensure all stations are protected from viruses, etc.;


• Supervise the coordination of travel plans for national, expatriate staff as well as guests, and may assist/arrange visas;


• Ensure all stations and/or servers have back-ups at all time;


• Supervises the monthly reporting for all logistic matters according to DAC Aviation policies and procedures.

Security

• Develop and update security plan for DAC Aviation offices and Crew houses;


• In charge of DAC Aviation staff’s security;


• Monitors and follows closely the security situation in the region and provide day-to-day security briefing to staff, visitors and advise Head Office accordingly;


• Operation Management


• Responsible for the timely renewal of the entire DAC aircrafts’ licenses, ensures no interruption of the operation;


• Monitor and maintain high quality of service as per DAC’s standards;


• Take control and deal with partner organizations who may not respect SOPs and/or may jeopardize the safety and security of our operations;


• In collaboration with the Air Operation Manager, responsible for the overall discipline, welfare and morale of crew;


• In conjunction with the operation department, maintain proper records of flight operation information (i.e. ledgers, FHS, Manifest, Tech sheets);


• Supervise the compilation of statistical records on a monthly basis;


• Supervise the reservation department and the implementation of the on line reservation system;


• Supervise the Operation Team in their function of collecting and disseminating information as appropriate.

QUALIFICATIONS:

• Strong leadership and demonstrated organizational, management and supervisory skills in a cross-cultural situation and stressful environment;


• Excellent communicator with integrity, honesty, sense of urgency, driven, hard working, flexible, strong negotiator and team building skills;


• Report writing skills, ability to concisely report facts accurately;


• Cultural sensitivity and adaptability;


• Monitoring/Assessing your own performance as well as other individuals; make improvements and take the appropriate corrective action;


• Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one;


• Management of People Resources: Motivation, developing and directing people as they work;


• Critical thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approached to problems.

Knowledge and experience and knowledge:

• Degree or Advanced Education in Administration, Business, Management, Logistics, or related field;


• At least 4 to 5 years experience in operations and office management;


• Experience in the aviation industry is a strong asset;


• Knowledge of and working experience in the region;


• Experience in working in a high risk security environment and proactive in recognizing possible security breach and resolving issues beforehand;


• Flexible and the ability to adapt;


• Commitment to increase the capacity of national staff;


• Proficiency with Excel, Word and other Office applications as well as ERP systems;


• Fluency in written and spoken French and English and working knowledge of Swahili is a strong asset;


• Extraordinary organizational skills, attention to detail and quality control;


• Ability to work independently, adept at problem resolution and supervision of support staff;


• Strong understanding of humanitarian principles.

Skills & Abilities:

• Bilingual English/French: Excellent verbal, written and interpersonal communication skills.


• Relies on experience and judgment to plan and accomplish goals.


• Excellent time management & organizational skills.


• Strong teamwork skills with the ability to work effectively with both employees and managers.


• Ability to work independently with minimal supervision, as well as in a team environment.


• Ability to anticipate and manage multiple functions/tasks simultaneously.


• Ability to develop rapport, credibility and trust with diverse groups.


• Ability to establish and maintain positive and effective working relationships.


• Ability to maintain a high level of energy and enthusiasm.


• Careful attention to detail and accuracy.


• Strong well-developed analytical and problem solving skills.


• Excellent customer service skills.


• Display sound judgment and decision-making skills.


• Ability to maintain confidentiality and effectively deal with sensitive information.

As a Program Manager the incumbent ensures to uphold the company highest standards, ethics and respects company policies, procedures and team members as well as influences the company best practices.