Solar Company Operations Officer 2015

Job Description

Job Title: Operations Officer – Solar Company

Industry: Solar Energy

Location: Nairobi

Salary: Negotiable based on experienceOur client has an outstanding career opportunity for an Operations officer to join their company.

They are leading internationally recognized vendors of solar generators and shower systems. 

The Operations Officer will be responsible for the overall day today branch operations.
 

Job Purpose: Overall management of a branch, Ensure branch is overall profitable,  overall responsible for the daily administrative activities of a branch, ensure effective implementation of SOP on a consistent basic, ensure overall high levels of customer satisfaction – both for walk-ins, and installed systems 

Key Responsibilities

To meet high ethical standards in line with the company culture

Know the Company Standard Operating Procedures fully and ensure effective implementation

Manage all responsible for the branch administrative activities

Administer all SOP and essential paperwork at the branch according to filing system

Manage and maintain the filing system strictly according to guidelines from the Company

Ensure warranty visits due for the month are administered and properly executed in the month due

Keep logistics costs for delivery to customer to minimum

Track order forms and receipts in line with standard operating procedures and without deviations

In case of deviations, execute administration for invoice reversal and de-installation

Continually review the availability of marketing literature, and sales tools and indent as required

Report necessary sales, collections, etc, on timely basis

Ensure consistent and accurate receivables tracking, and provide updates for weekly meeting

Ensure consistent complaint reporting through active communication with field and updates

Ensure complaints are attended to within 48 hours to the satisfaction of the customer

Oversee timely and proper bank remittances in line with company SOP

Ensure branch telephone expenses are kept a minimum, and ensure no abuse of telephone privilege 

Develop product knowledge and customer skills to handle all walk-ins to generate sales

Ensure the branch is maintained in a neat, and clean fashion – both inside, and exterior

Attend training when called upon to do

Ensure that if branch is audited, the audit results reflect excellent adherence to SOP

Ensure staff training at HQ, as per HR guidelines

Dimension: Administrative responsibilities for the assigned branchMinimum Qualifications

Degree in Business Management or Administration

2-3 years commercial / accounting experience (particularly billing, receipt handling, filing, etc)

Computer literate (capable of using word and excel and the company’s own IT systems)

Competencies and Skills

Strong public relations skills

Speedy action and proactive

Ability to work independently

Accuracy and attention to detail

Excellent computer literacy

Should be honest and of unquestionable integrity

Should be attentive to detail

Have an excellent interpersonal, organizing and people management skills

Excellent communication and presentation skills

How to Apply

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Operations Officer – Solar Company) to vacancies@corporatestaffing.co.ke before Thursday 12th March, 2015

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.