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Job Title: Client Service Manager
Industry: IT
Location: Nairobi
Salary: 50K – 75K gross
Our client is a leading provider of records and data storage services in Kenya.
They use industry leading records management software and processes to provide an automated, secure environment for your records.
They seek to hire a client service manager who will be responsible for managing accounts, acquisition of new clients through follow and relationship management.
Key Responsibilities
- Serve as primary client business contact
- Take charge of all transaction and activities between the clients and the company.
- Establishing and maintaining long lasting relationships with the clients, nurturing business relationships with the existing and new clients with an objective of increasing company revenue by meeting the set targets
- Initiate new business by establishing new business contacts by developing thorough knowledge of the clients’ business and market trends
- Attending client meeting to understand their needs
- Assist in public relations and marketing activities
- Managing new and existing clients by ensuring constant communication
- Preparing sales contract terms as per client’s needs and discussing the same to customer’s satisfaction after necessary approval
- Preparing accurate and timely quotations as per the client’s needs
- Advising the clients on new company products and services
- Preparing comprehensive and timely reports
- Implementing the approved sales and marketing strategies
- Delivery on daily company standards and adhere to service and quality standards
- Handling any other duties that may be assigned from time to time
- Organize workflow to meet customer timeframes
Skills and qualifications required
- Aged between 27 and 34 years
- Has a solid background in client service or account management for at least 4 years
- Should have experience interacting with decision makers
- Experience working in a high paced business environment
- Candidates with an IT background will have an added advantage but not a must
- Able to work with minimal supervision.
- Experience in overseeing processes from beginning to the end
- Ability to negotiate and ensure a win, win situation for all parties
- Creative and critical thinker with methodological approach to assignments
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Client Service Manager 50 – 75K gross) jobs@corporatestaffing.co.ke before Friday 8th May 2015
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted
The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands.
(Next to Unga House)
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