IT Company Service Centre Engineer Job in Kenya

Our Client is an IT company currently recruiting a Service Centre Engineer.

Duties and Responsibilities.

• Installation and configuration of computer hardware operating systems and applications


• Ability to take staff and/or clients through a series of preventive actions, either face to face or over the telephone to help set up systems or resolve issues


• Provide support, including procedural documentation and relevant reports to the Clients


• Work continuously on a task until completion (or referral to third parties, if appropriate);


• Prioritize and manage many open cases at one time and keeping them up to date


• Low and high end level pc, laptop and printer installation, hardware & software troubleshooting and repairs.


• Analyze and diagnose and resolve problems in real time.


• Courtesy calling existing customers to ensure business stability and Assisting with enquiries and issues affecting their operations.


• Provide real time resolution to escalated customer support inquiries; 


• Ensure continuous monitoring of customer issues until they are resolved; 


• Carry out proactive hardware maintenance and monitor all hosted equipment;


• Understand and convert customer technical requirements to solutions; 


• Ensure IT policies and processes are followed at all times;


• Delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies


• Resolving escalated customer complaints without the need for team lead intervention


• Documenting troubleshooting and problem resolution steps


• Participation in providing training to customers as required


• Perform any other job that may be assigned by the management.

Requirements

• BSC Degree or equivalent; post graduate degree desirable.


• Minimum experience of 2 years


• Knowledge of Windows 8, XP, Vista, general desktop and printer support issues


• Have the necessary HP Certifications for HP Products (Desktops, Laptops, Printers and Plotter Models.


• Thorough knowledge of equipment, system and application design. 


• Strong verbal and written communication skills: needs analysis, positioning, business justification.


• Provide training to internal users.


• Ability to travel as needed.


• Project Management skills


• Time Management skills


• Strong interpersonal skills and professionalism are critical

If you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.

For unsolicited applications, please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.