Marketing & Customer Service Officer Job in Kenya

Job Title: Marketing & Customer Service Officer

Reports To: BDE

A growing Financial Institution (Members’ owned Sacco) in Nairobi is seeking vibrant, self-motivated and qualified person for the above post

Role Objective

• Ensure client and potential clients’ ultimate satisfaction with the company’s services.


• Proactively manage the marketing platform of the company

Duties and Responsibilities

• Develop and manage productive working relationships with clients.


• Demonstrates products and services to existing / potential customers and assists them in selecting those best suited to their needs


• Researches sources for developing prospective customers and for information to determine their potential.


• Develops clear and effective written proposals / quotations for current and prospective customers.


• Expedites the resolution of customer problems and complaints


• Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.


• Identifies competition and compares organization’s products/services.


• Supplies management with written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.


• Identify, plan and participate in marketing events


• Sells products by establishing contact and developing relationships with prospects; recommending solutions


• Provide coordination and administrative support in the operations of the company


• Manage the online marketing platform for the company

Skills and Interests

• Entrepreneurial spirit


• Enjoys building long-term relationships


• Effective communication skills (both written and oral in English and Kiswahili)


• Customer relationship management


• Good interpersonal skills


• Professional demeanor


• Strong Business network


• Displays an attitude of goodwill, conscientiousness, and effective businesslike behavior to Vendors, Partners, Customers and co-workers.


• Go-Getter who looks for challenging opportunities to Learn & Grow ones career.


• Self-motivated Assertive attitude & effective team player.


• Ability to manage multiple Opportunities simultaneously.


• Ability to negotiate and prioritize

Qualifications

• Degree or Diploma in Marketing/Business/ or related field or equivalent education


• 2 years’ experience in Sales, involving achieving monthly, quarterly and annual sales quotas


• Proven track record of successfully achieving KPIs and meeting/exceeding quota.

NB: This job description may be reviewed by the management at a later date; for the purpose of increasing efficiency.

To Apply:
 

E-mail
 

Your Detailed CVs, Indicating Your Availability and expected salary
 

On the Subject line clearly state Marketing & Customer Service Officer
 

E-mail to: philip@dafinaconsultants.com