Marketing & Customer Service Officer Job

Job Description

Job Title: Marketing & Customer Service Officer

Reports To: BDEA growing Financial Institution (Members’ owned Sacco) in Nairobi is seeking vibrant, self-motivated and qualified person for the above post

Role Objective

Ensure client and potential clients’ ultimate satisfaction with the company’s services.

Proactively manage the marketing platform of the company

Duties and Responsibilities

Develop and manage productive working relationships with clients.

Demonstrates products and services to existing / potential customers and assists them in selecting those best suited to their needs

Researches sources for developing prospective customers and for information to determine their potential.

Develops clear and effective written proposals / quotations for current and prospective customers.

Expedites the resolution of customer problems and complaints

Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.

Identifies competition and compares organization’s products/services.

Supplies management with written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Identify, plan and participate in marketing events

Sells products by establishing contact and developing relationships with prospects; recommending solutions

Provide coordination and administrative support in the operations of the company

Manage the online marketing platform for the company

Skills and Interests

Entrepreneurial spirit

Enjoys building long-term relationships

Effective communication skills (both written and oral in English and Kiswahili)

Customer relationship management

Good interpersonal skills

Professional demeanor

Strong Business network

Displays an attitude of goodwill, conscientiousness, and effective businesslike behavior to Vendors, Partners, Customers and co-workers.

Go-Getter who looks for challenging opportunities to Learn & Grow ones career.

Self-motivated Assertive attitude & effective team player.

Ability to manage multiple Opportunities simultaneously.

Ability to negotiate and prioritize

Qualifications

Degree or Diploma in Marketing/Business/ or related field or equivalent education

2 years’ experience in Sales, involving achieving monthly, quarterly and annual sales quotas

Proven track record of successfully achieving KPIs and meeting/exceeding quota.

NB: This job description may be reviewed by the management at a later date; for the purpose of increasing efficiency.

How to Apply

E-mail

Your Detailed CVs, Indicating Your Availability and expected salary

On the Subject line clearly state Marketing & Customer Service Officer

E-mail to: philip@dafinaconsultants.com