Workshop Manager Job in Kenya

Oct 27, 2016

Job Title: Workshop Manager
 

Reports To: After Sales Manager 

For: Guidance & support on Customer handling and Service reception

Direct Reports: Lead Technician & Service Advisors

Job Purpose: To ensure effective and efficient service management through developing, implementing and monitoring technical processes and systems that promote optimum business performance while ensuring high levels of quality service delivery

 

Key Responsibilities:

• Responsible for planning and ensuring availability of sufficient manpower capacity to handle all the key areas within the workshop job flow process for optimal productivity


• Regularly monitor and review Service processes to promote efficiency and increased customer satisfaction


• Prepare annual service budgets and forecasts accurately, monitor and report on any variances, and address them


• Ensure that the service menus are competitively priced and reviewed regularly to promote profitable business operations


• Ensure customer satisfaction by effectively following up on customer complaints for timely resolution


• Oversee and approve all departmental process and functions and ensure adherence to TTC and HML guidelines


• Develop and facilitate the implementation of effective strategies that promote customer acquisition and retention


• Oversee continuous skills improvement by all productive/technical staff through appropriate Hino approved training programs

Key Relationships:

Internally:

• Parts staff


• Sales staff


• Quality controller


• Product engineer


• Body engineer

Externally:

• Customers


• Suppliers

Qualifications / Skills / Knowledge Required:

• Bachelor’s degree in Automotive Engineering or equivalent


• Post graduate qualification in a Business related field will be an added advantage


• Minimum 8 years in an automotive industry 3 of which must have served at supervisory level


• Good Leadership skills


• Customer focused


• Budgeting and financial control skills


• Proficiency in Microsoft office applications


• Excellent Interpersonal skills with ability to negotiate and influence at all levels


• Written/verbal communication and presentation skills

Qualified applicants to send their CVs stating current and expected salary to recruitment@cdl.co.ke
 

Only shortlisted candidates will be contacted.