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Agent Relationship & Support Manager Job at BRCK
Are you looking for an opportunity that empowers you to own your role while making an impact? BRCK is the place for you!
BRCK offers the mass market physically robust devices, multi-connectivity options, a hub for all local devices with large storage capabilities and enough backup power to survive a blackout.
Why BRCK?
- Data is going WiFi and BRCK is redefining the space by bringing free public WiFi network closer to data consumers all over Kenya.
- Come work with a dynamic growing team of staff at BRCK
Roles for the Agent Relationship & Support Manager Job
- Building and maintaining relationships with Agents and key personnel within Partner companies.
- Developing an Agent Relationship Management framework to grow a network of Moja Free Wifi Agents, and the personnel needed to manage those relationships as the company grows.
- Helping Moja Free Wifi agents know about other Moja Related Opportunities.
- Develop a plan with Agent Network managers to build relationships with and grow existing Agents.
- Working closely with Deployment Managers, Account Managers and Sales Consultants to ensure Moja Free Wifi growth targets are met.
- Conducting reviews to ensure Moja Free Wifi Agents are successful in the provision of Moja Free Wifi at their location.
- Escalating and resolving areas of concern raised by Agents.
- Carrying out Agent satisfaction surveys and reviews.
- Monitoring Agent performance against service level agreements and flagging potential issues.
- Liaising with internal departments to ensure Agent needs are responded to effectively.
- Take an evidence-based approach to support solutions and decision-making process
A day in the Life
- A chance to engage with Moja Agents providing real time proactive field and back-end support
- Work closely with interdepartmental teams within BRCK (Operations, Product, Growth and Commercialization) and learn from leaders in their field
- Collaborate within a hardworking and familial work environment
- Creative work space
Agent Relationship & Support Manager Job Requirements
- Critical thinker
- Problem solver
- Experience in customer care or account management
- Excellent verbal and written communication skills
- Pro-actively take ownership of tasks/projects
- Collaborative working style
- Energetic and enthusiastic
- Ready to roll up your sleeves and work hard in a fast-paced environment
How to Apply
Follow this link to apply: https://www.shortlist.net/webportal/#/job-details/393?source=92
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