Debt Recovery Officers at Credit Bank

Our history dates back to 1986 when we were incorporated under the brand name, Credit Kenya Limited and commenced operations the same year as a financial institution. Later in 1995, we upgraded to a fully-fledged commercial bank and changed our brand name to Credit Bank Limited (CBL). The Bank currently has sixteen branches dotted across the country. In Nairobi, we have five branches in City Centre – Koinange Street (opened in 1995), Westlands – Empress Office Suites (2010), Industrial Area branch – Butere Road (2010), Lavington – Lavington Mall (2014) and Ngong Road – Silkwood Office Suites (2016). Our upcountry branches are in Kisumu – Swan Centre (1998), Nakuru – Giddo Plaza (2001), Kisii – Hospital Road (2004), Nakuru – Kenyatta Avenue branch (2012), Eldoret – Zion Mall (2013), Ongata Rongai – Maasai Mall (2013), Mombasa – Nyali Center (2013), Machakos – MboluMalu Road (2014), Thika – Biashara Plaza (2014), Kitengela – Safari House (2014), and Meru Town – Stemuki Building (2016) The Bank is committed to deliver cost effective innovative financial service solutions. The Bank works in partnership with all customers to help them realize their personal and business dreams as well as creating tangible value giving them an unforgettable experience. Credit Bank has a long and deep heritage, giving it tremendous potential to exploit economic and financial opportunities while effectively managing any business threats with the aim of achieve its strategic goals. The Bank has a strategic focus to be an institution of choice offering financial solutions driven by efficiency, innovation and technology.

Reports To: Head of Credit

Division: Head Office

Key Responsibilities

• To monitor, collect and manage problem account portfolio within all customer segments and return the accounts to performing status, reduce slippage into NPL and/or recover entire outstanding accounts as well as fulfil any other duty assigned by the Manager Recoveries all towards contributing to improving the Bank’s credit risk profile and asset quality.


• Demand, and enforce repayment of the assigned problem accounts.


• Collect and writeback to profit and loss from assigned accounts within set targets


• Monitor arrangements for payments from problem account holders.


• Attending public auctions as Credit Bank’s representative.


• Liaise with Legal Department on recovery litigations and where legal interpretations are required.


• Conduct detailed negotiations with customers, obtain commitment to implement appropriate strategies and actions to cure accounts as well as collect overdue payments.


• Analyze and recommend for approval turnaround/cure propositions, strategies and actions demonstrating well thought out judgement.


• Manage customer relationships where turn around strategies have been activated to ensure cure of accounts as well as manage the Banks credit risk exposure.


• Proactively manage relationships with key stakeholders, internal and external including service providers, potential off takers of assets held as collateral, etc.


• Represent the Bank in lenders meetings for syndicated or problem accounts.


• Regularly share lessons learnt with all credit actors in the Bank including management.


• Prepare and submit regular and ad hoc problem account reports as required.


• Maintain proper Debt Recovery documentation. Ensure timely issue of relevant notices to customers that form the debt recovery process, ensure that all 90+ days past due files are properly maintained and have up to date file notes and ensure data integrity for all 90+ days past due is maintained.


• Ensure compliance to the Bank’s policies, procedures, and regulatory requirements.

Selection Criteria

1. Bachelor’s Degree in Commerce, Finance, Economics, Mathematics, or other quantitative or science degree in related fields;


2. Proven track record of consistently meeting set targets.


3. Agility, versatility, passion, and commitment to quality service delivery.


4. Knowledge in legislation relating to lending and lending portfolio management.


5. Have at least 2 years’ experience in a credit recoveries role.


6. Excellent knowledge of data analysis and Microsoft Excel Skills will be an added advantage

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