Receptionist Job,  Current Administration Job Vacancies In Kenya 2023, 

Title: Receptionist,

Industry: Hospitality,

Location: Nairobi,

Gross Salary: Ksh 30k-40k,

Our client is a modern, luxurious hotel in the heart of Nairobi, seeks to hire a receptionist who will be performing front desk customer service, answering inquiries, obtaining information for the general public, customers, visitors, and other interested parties, and providing a range of administrative and clerical support.

Duties and Responsibilities


  • Receiving and signing in guests, and providing them with the required information on products and services.

  • Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner and the hotel’s set standards.

  • Receive feedback from guests using the hotel’s facilities, and address their requests, inquiries, or concerns.

  • Preparing reports on various matters as reported at the reception such as complaints, suggestions, and concerns, and communicating them to the responsible Managers.

  • Make and receive all telephone calls and provide callers with necessary information and assistance.

  • Upsell hotel amenities and services to guests.

  • Monitor and control of stationaries, supplies, and other consumables in the section.

  • Support Library operations as and when required.

  • Function as a center of information for guests and staff.

  • Update the notice boards and the marketing screens.

  • Keep abreast of attractions, current promotions, and hotel events to provide information to members and guests on request.

  • Make purchasing and store requisitions for the department.

  • Ensure the front desk is always clean and tidy.

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