Job Title: IT Helpdesk Assistant
Employment Status / Type: Full Time
Position Reporting to: I.T. Manager
Job Purpose / Summary:  Assist in the management of all day to day IT issues that include; LAN related activities, Office automation issues and  Business application support for the Wananchi Group Staff.Responsible  for IT hardware  & software Inventory ManagementPrimary contact for all internal IT support queriesPreparation  for daily , weekly and monthly IT helpdesk reportsResponsible for receiving service requests via telephone, email, and ticketing system.Responsible for diagnosing and resolving internal customer incidents, escalating cases where necessary.Carry Hardware preventative maintenance  and repairsCompetent in offering internal customers in-office help, on site and through remote-access software.Ensuring user satisfaction with IT services through effective communicationTrain users on basic computer procedures and Ms office productsThe ideal candidate will have excellent IT skills, including Microsoft Word, Excel, Outlook and Internet. The ability to communicate effectively and handle telephone calls proficiently is essential, as is experience of working in an administrative role.
Able to deal confidently with a wide range of people in difficult circumstances.
Ability to diagnose & solve problems in an efficient manner.
Ability to demonstrate experience of effective communication with customers via a range of different channels.
Possess a confident & professional manner with strong interpersonal skills.
Confidence to engage with staff on all levels, self-motivated & capable of working on own initiative as well as part of a small team.
Good understanding of Microsoft Platforms.
Good working knowledge of browser technologies.

Key Performance Indicators:

Response time to helpdesk ticketsTicket closureSubmission of daily/weekly/monthly reports  eMail application to recruit@ke.wananchi.com

Chief Commercial Officer Job At Wananchi Group Kenya Ltd.
The Wananchi Group is pioneering Triple play services (Broadband Internet, Multi-Channel Cable TV and Voice Telephony) in Kenya, and the greater East African region.
As we continue to expand our network footprint, we are constantly seeking qualified individuals who have passion and desire to be part of a great team. The position
The Chief Commercial Officer (CCO) is a senior level position whose primary responsibility is ownership of the commercial strategy and development of the organization with the aim to drive business growth and market share. This will involve activities relating to marketing, sales, product development and customer service.Reporting to the MD, the CCO will be responsible for:
Oversight and leadership of the Commercial space that will consist of; sales, marketing, product development and customer service departments
Development and implementation of sales & marketing strategies and plans that are consistent with the organization’s long-range strategic objectives
Formulation and execution of acquisition strategies (includes presentations, sales, techniques, referral programs, promotions, exhibitions, sales campaigns etc)
Leading, managing, motivating and developing the commercial team to be efficient in handling challenges
Evaluate industry, market trends and competition strategies and recommend product positioning and pricing
Ensuring delivery of KPI’s in the different areas of responsibility
Presentation of commercial reports to the senior management team and suggesting corrective actions where KPI’s are below projections
Responsible for the overall performance of the customer service department. Follow up on the regular reports generated from the department concerning the activation status, customer complains.etc. Experience and background neededUniversity Degree in a Business related field. An MBA would be an added advantage.
Professional qualification in sales e.g CIM
At least 10 years of commercial management experience, with at least 4 years at senior level.
Experience of managing and driving sales improvement whilst managing multiple stakeholders
Knowledge and experience in reading, analyzing, and interpreting periodical reports, and technical procedures.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Experience in solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists.

Qualified and interested candidates send their application and CV to hr@ke.wananchi.com not later than 30th June 2011.

Wananchi Group is an equal opportunity employer and will offer competitive compensation to the right candidate.
Only shortlisted candidates will be contacted.