SugarCRM Product Design Engineer Job in Nairobi Kenya

Job Title: SugarCRM Product Design Engineer
Nairobi, Kenya

About this position

We have and are continuing to develop one of the most sophisticated operational approaches to providing affordable education to MILLIONS of children in one of the most challenging environments in the world! We’re looking for an experienced full-time Senior Software Engineer to build software tools that will support the operations for our network of schools.

Our success relies on our “School in a Box”, a sophisticated set of custom developed systems, tools and processes (think McDonalds or Starbucks) that are used by all School Managers, as well as by support teams at Headquarters to audit, monitor and support all of our schools.

While the end-user (School Manager) technology at the school is limited to paper and a mobile phone, all of our systems and processes are underpinned by a sophisticated set of supporting and enabling technologies that allows schools to operate cost effectively and efficiently, with oversight by headquarters.

We are looking for a full time SugarCRM Product Design Engineer with responsibilities of:

Designing innovative tools to improve business operations using technologies such as SugarCRM, SMS messaging and smart phonesWorking with users at the company to understand existing business processesDesigning electronic tools, mainly using SugarCRM, to improve existing processesManaging the implementation and rollout of new electronic tools based on SugarCRMWriting workflow documents and specifications for new Sugar modulesImplementation of custom modules in SugarCRM using Module Builder, Studio and some PHP codingDocumentation of custom Sugar modules and training users on the systemDay to day management, maintenance and end user support of SugarCRM within the companyYou have BA/BS in Computer Science or related technical fieldYou have a minimum of 2 years experience designing software workflows to automate business processesYou have lead the rollout of multiple enterprise software systems (ERP, CRM…) in a commercial environment, with particular emphasis on the workflow and interaction designYou have demonstrated experience taking business processes and implementing them in software including requirements gathering, workflow design, UI design, implementation and post rollout supportYou are able to quickly understand and analyze business requirementsYou are an expert at using SugarCRM including the creation of custom modulesYou have strong writing skills and enjoy writing functional specifications and end-user documentationYou function well in a fast-paced, informal environment where constant change is the norm and the bar for quality is set highThe following are examples some of the software projects that are currently under development or consideration:
Automated Student Payment Information System - manages billing, automatically updates database with data from banks and mobile payment company, provides tools for operator to correct and assign payments, and uses SMS interface to send coded updates to Schools, and receive interactive SMS queries and remote error correction.Customized integrated financial system - taking customizable financial package and integrating with payment information system, reporting tool, and developing additional tools for automated budget tracking and SMS-based payment requests.Data Management and Dashboard/Reporting Tools for HQ staff to support schools - we must develop tools that collect key performance data and provide dashboards/reports to allow support teams to monitor progress of our schools.Mobile Phone/PDA App - We will be investigating the feasibility and cost of porting of many of our paper-based processes at our schools to a mobile phone or PDA app to streamline school operations.