Position Title: IT Officer, Nairobi, Kenya
About Bridge International Academies
Bridge International Academies is a for-profit startup company revolutionizing education across Africa with a unique business model. The company runs a large-scale network of low-cost primary schools in Kenya that significantly outperforms other primary schools in the same areas because of our “school in a box” systems.
Our schools profitably deliver this high-quality education for less than $4 per child per month, which enable the schools to cover all their costs and create a profitable central organization at scale. We have launched 37 schools in Kenya, we will double in size in the next 6 months, and plan to rapidly scale the company to serve more than 1 million students across the continent.
Position Key Responsibilities:
Installing and Configuring new IT equipments – Servers, PCs, Laptops, Smart phones, Tablets, Projectors etcCoordinating with head of departments on identifying training needs and training users on a one to one or on a group basis on usage of various IT systems or applicationsCarrying out preventive maintenance on various IT equipment and softwareConfiguring and troubleshooting network clientsCapturing all user requests as they come in via phone or email on the incidents management system and ensuring users get updates on the status and progress of their requestsMaintaining all Company critical hardware– Servers, Routers, Switches, Access points, PCs, UPS, Printers, Projectors, Security cameras, and ensuring that IT equipments have latest updates fixes, and service packs installedLiaising with vendors to ensure that company equipment are serviced and maintained as per SLAs and annual schedules.Escalating IT calls (Tickets) to administrators and vendors as necessaryDesigning and updating IT policies/procedures on security, configurations, tests, patches, etcPerform any other duties as assigned by supervisorBachelor of Science degree in Information Technology or related Two years experience in Technical IT Support Diploma holders with IT Certifications are encouraged to apply
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