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Jan 14, 2013

Service Account Leader Job


- Maximize sales orders, margin, market share, customer satisfaction of given modality and business solutions in
assigned area.

- Develop good long term customer relationships, and high customer satisfaction whilst utilizing to optimum level
resources in the team and Company/GE businesses.

- Support sales of assigned product range and business solutions to customers within area.

- Organize product demonstrations, sites visits and follow up.

- Prepare and co-ordinate the tender response and validate the tender documentation in collaboration with territory
manager.

- Track market effectively and provide accurate current and forecasts data using information tools available.

- Communicate market information effectively to/from the field including competitor data.

- Communicate effectively with members of sales/marketing/service team to maximize all sales potential and
communicates leads to relevant colleagues.

- Generates, record and maintain customer profiles, including keeping track of key decision makers.

- Ensures knowledge of and compliance with Company policies and quality processes
Quality Specific Goals:

- Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE
Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy
or US / Int’l Law is broken.

- Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare
EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US /
Int’l Law is broken

- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy,
Quality Goals, and applicable laws and regulations as they apply to this job type/position

- Complete all planned Quality & Compliance training within the defined deadlines

- Identify and report any quality or compliance concerns and take immediate corrective action as required

- Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and
that all requirements are tied to documented customer inputs.

- Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing
standardization and simplification of the Quality Management System.


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