Tour Manager Job in Kenya

Our Client is a reputable Tour and Travel company,looking to recruit a Tour Manager
As the Tours manager one is expected to coach and guide staff, to ensure optimum performance and world class service at all times :-To have the necessary knowledge and skill to manage a successful business, thereby ensuring that staff understand and adhere to the requirements and procedures as specified in the standard service level agreementsCoordinate Tours Department and ensure that he department is running smoothlyMaking sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;Guide Tours Consultants on development of domestic and international packagesThe Tours Manager should bring in new business to the company by preparing packages for prospective clients, visiting/sourcing clients and groups eg. Schools, Church Groups, Corporate groups e.t.cEnsure bookings are made through preferred suppliers wherever possible. The Tours Manager must be familiar with all preferred suppliers, and the applicable commission rates.Designing flexible tour packages to meet the needs of different clients;Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points;Helping with passport and immigration issues;Communicating a range of information on itineraries, destinations and culture;informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop;Ensuring that the tour is running smoothly for individual members of the group;Developing mechanisms to achieve the client’s/group needs/objectives.Tracking budgets and expenses while Providing activity/statistical summary reportsLiaising with hotels, coach companies, restaurants and other clients;Advising about facilities, such as sights, restaurants and shops, at each destination;Arranging for clients transportation from the airport to the hotel or from one hotel to another both locally and internationally.Car hire for group safaris/individualsIf client is travelling internationally, the Tours Manager is to advice and when agreed upon with the client arranger for visa processing to respective embassies including service fee for each advisory requirementA qualification in Tour and travel At least 2-3 Years experience in a similar role
If you feel you fit the above role,please send your CV to jobs@alternatedoors.co.ke