Learning Coordinator Job Opportunity at Orange Telkom
Region: Nairobi
Reporting to: Customer Experience Manager – Training
Range: R3
Department: Customer Experience Centre
Learning Coordinator Job Role
He /She will execute learning programs in the Customer Experience Center to ensure service provided by Customer Experience Officers is up to the expected standards, meets customer needs and results in Customer Satisfaction.
Work with Customer Experience Managers, Training & Quality Teams, to highlight learning gaps and assist in developing relevant training programs and ways to ensure best quality of service is delivered.
Key Duties and Responsibilities
Identify and analyze training needs &/or skill development within the Customer Experience Sections and align to various learning interventions in line with business objectives
To conduct training needs analysis on individual & teams previously trained so as to proactively identify specific and appropriate training interventions
To take responsibility for planning , designing, coordinating and delivering training which meets all criteria to the relevant target audience in order to ensure an optimum learning environment alongside skill transfer in line with needs analysis
To be the liaison person between subject matter experts to align Customer Experience Training programs in terms of design, content and training standards impacting business objectives
To evaluate training programs using assessment tools and industry metrics on an ongoing basis to determine the extent to which learning initiatives meet the core business need and ensuring best use of Orange Kenya resources.
Provide training advice while integrating general best practice, external business trends and research through effective facilitation and learning in order to meet business targets and increase Customer Satisfaction
Academic Qualifications
Diploma/Certificate in related field from a recognized institution
Experience in Customer Care and Sales functions
Experience in training needs analysis and design is an added advantage
Certified Professional Trainer qualification is desirable but not mandatory
Professional Skills for Learning Coordinator Jobs in Kenya
Good planning skills
People motivation skills
Strong negotiation skills
Has initiative and self drive
Capacity to propose solutions, advice, convince
Work with integrity and correctness
Continuous adaptation to new techniques and technologies
Initiative and analytic mind
Listening ability to make proper decisions
Confident, independent and mature, to handle difficult issues swiftly
Strong Communication and Presentation skills
A team Player and information sharing spirit
A positive influencer
This position is opened to Kenyan citizens only.
If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent by latest 1st May 2015, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply through recruitment@orange-tkl.co.ke and quote the job title in the subject field.
Only shortlisted candidates will be contacted.
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