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Information Technology Assistant Jobs at AWF Kenya
AWF is seeking a high performing individual to assist with helpdesk, user and desktop support (hardware and software), perform a variety of moderately complex information technology support duties to ensure smooth delivery of technology services.
This position will also monitor, coordinate and assist end-users in the operation of computer hardware, software, and peripherals in order to achieve desired results. In addition, the incumbent will participate in conducting technology research and user training.
AWF IT Assistant Job Responsibilities
Operate central IT helpdesk to provide support for end-user hardware, operating system, applications software and Network related problems
Provide user level technical support for end users, computers, printers, mobile devices and video conferencing
Assist with user management through Active Directory and Microsoft Exchange
Configure client machines with Windows Operating Systems and provide support for Microsoft Office suite, Microsoft Outlook mail and other applications
Provide trouble shooting and support to all users’ connections to the LAN/WAN
Update Assets inventory and coordinate preventive maintenance
Assist in management of systems backup, testing and restoration
Assist with creation and documentation of IT systems and networks
Qualifications for IT Assistant Jobs in Kenya
A bachelor’s degree in information technology or Computer Science and at least 2 years of relevant work experience in a busy environment or
A diploma in Computer Science or Information Technology with at least 3 years of relevant work experience in a busy environment
At least 2 years in Windows server 2008/12 server and exchange 2013 installation plus user support.
MCSE or MCITP certification is required
CCNA, Structured cabling installer (DLI); and Database administration using Microsoft SQL 2012/14 is desired
Good Knowledge of cloud based solutions
Good communication and interpersonal skills; good team skills and able to work without supervision
Ability to configure firewalls and first level network security
Working Knowledge of accounting systems (Navision) and Remote desktop connections
Ability support and install Video conference facility and VOIP solutions deploying Cisco and Tandberg equipment
Interested candidates can apply HERE
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