Chief Operating Officer Job Kenya

Chief Operating Officer Jobs at Speed Capital, Kenya

General Description:

The COO will be responsible for operations strategies and business growth to deliver effective and profitable operation of the business and enhance the Company’s profile in the market place.

S/he will be responsible for the management of core business operations, including lending, branch network management, product development, marketing, Customer experience, policy development, and application of internal controls.

S/he will ensure the company delivers an outstanding service that is customer focused and efficient at all times. The COO is a member of the Management Leadership Team and reports directly to the CEO.

Responsibilities

Ensure the attainment of short and long-term financial objectives (profitability) of the Company.

Oversee portfolio management and set up and maintain control guidelines and principles based on best practices to ensure a healthy and balanced portfolio.

Supervise and administrate the field operations team comprising of Credit Managers, Branch

Managers, Loan Officers and Customer Care Officers to ensure they perform their duties optimally.

Monitor and evaluate the branch performance in terms of number of clients, number of loans, interest paid, repayments and outstanding balance to generate a healthy portfolio on a monthly basis, including client satisfaction metrics.

Produce timely, detailed management reports as needed for monitoring and management of all business systems and functions.

Ensure organizational quality through review, update, implementation and adherence to agreed policies, procedures and manuals. Develop & document procedure manuals for all key company processes, including operational process/data flow charts, within and across functions.

Lead the management committee on product design, development, production, promotion, & financial aspects and policy review.

Lead the preparation of budgets, annual business plans and operational plans.

Lead the delinquency management strategy, including legal actions against customers and employee when appropriate.

Liaise and maintain relationship with all relevant business, community and opinion leaders, government officials and local authorities.

Oversee credit risk framework, implement credit strategies, policies and procedures in line with the company’s corporate strategy.

Ensure compliance with regulatory and statutory provisions regarding risk management, prompt reporting of risk positions and provision of advice on possible resolutions of critical issues.

Analysis of competition, products and processes on an ongoing basis.

Develop new cost effective marketing strategies to improve outreach.

Lead the recruitment of qualified and competent operational employees.

Provide effective training to Operational staff based on international best practices.

Implement a 5 year strategic plan focusing on increasing the outreach of the Company through the opening of new branches, growth of the existing branches and development of new credit and non-funded products.

Demonstrate successful execution of business strategies for company products and services.

Participate in capital market development, including participation in road shows, bank meetings, analyst meetings, etc.

Being an executive member of the management team, participate in general management as defined by the MCOM Charter.

Supervisory Responsibilities:

This Include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Key Competencies

Demonstrated ability to consistently meet or exceed challenging financial goals, particularly in the face of changing market conditions that can significantly reduce key revenue assumptions in the operating budget; a flexible and adaptable executive who will be able to manage through these changes and, through his/her leadership and team efforts, still meet or exceed established targets.

Developing an operating and performance-oriented environment that is so effective in assisting and supporting staff in the delivery of innovative & swift financial solutions that business growth will be significantly enhanced.

Evidence of an ability to create a culture of collegiality and respect for all staff’s contribution to the Company’s success.

A bridge-builder in developing and implementing plans that balance the challenges driven by economics, technology adoption, generational changes and increasing data transparency.
A history of removing barriers, balancing resource allocation, and skilled at facilitating the subordination of individual needs in order to achieve a common goal.

Balances the ability to take control of a situation, with proactively leading by example and through influence.

Has high personal standards of professionalism and infuses those in the organization. Trustworthy; high level of personal integrity; passionate about the organization’s mission to provide the very best for clients; known for strength of character; effective communication skills (one-on-one and in groups); Persuasive, articulate, and able to distill complex information into clear, concise concepts.

Results driven and willing to hold others accountable for outcomes. Establishes measurable goals and objectives, clearly communicates expectations and truly partners with those on leadership teams. A maturity level that keeps ego in check, while being decisive and finds power in speaking the truth.

Problem Solving –

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management –

Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Delegation –

Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership –

Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Quality Management –

Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Managing People –

Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Work Experience for Chief Operating Officer Jobs in Kenya


A Bachelor’s /Master’s degree in business administration, management, finance, economics, commerce or equivalent from a reputable university.

Minimum 10 years’ experience in comparable positions in terms of responsibility in banking or microfinance in an operations line-management role. Prior experience as a member of a senior management team is desirable.

Experience in credit origination and credit risk assessment, business experience in (a) micro lending and (b) small & medium enterprise lending, in credit; in addition to mobilization and delivery channel development a plus.

Flexible and resourceful; the ability to work in a start-up and willingness to be responsible for a varied set of tasks that will support the company’s growth and expansion;

Excellent team skills as the job requires working in large teams;

Requisite computer skills for presentations, communication and data analysis;

Acquaintance with the MIS & Accounting systems for day to day microfinance operations

A thorough understanding of microfinance performance metrics/indicators and the ability to interpret and process operations data;

Excellent verbal and written communication and interpersonal skills;

The capacity to work under pressure, prioritize multiple tasks and meet deadlines;

The commitments and enthusiasm to work in a challenging environment.

High level of customer service and strong willingness to work in the field.

Strong business management and negotiation skills.

Experience managing and motivating a large staff.

Application
If you meet the above requirements, please apply in confidence to hr@speedcapital.co.ke indicating your current and expected remuneration. Deadline of application is June 15, 2015.

Only successful applicants will be contacted.

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