Jobs at Kempinski Hotel. Front Desk

Front Desk Supervisor Jobs at Villa Rosa Kempinski Nairobi (Kenya)

Kempinski Hotel Front Desk Job Profile

Reporting to the Assistant Front Office manager, the Front Desk Supervisor is responsible for supervising the operations at the reception to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.

Overall Objectives & Responsibilities

Plan and supervise the day to day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.

Coordinate and monitor the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards.

Carry out training for new employees and on the job training. Motivate staff to bring about excellent performance.

Handle guest requests and complaints in a polite and efficient manner, give further instructions to the relevant staff if need be to ensure customer satisfaction and maintain a record of all complaints received from all guests.

Follow up when necessary.

Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.

Keep abreast on hotel products and services as well as on tourist and business travel information that may be of any interest to our guests.

Constant training of team members

Supervise all cashier work of team members

Update all on loyalty programmes.

At the end of shift, prepare a handover report of guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in operations.

Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.
Qualifications & Skills for Front Desk Supervisor Jobs in Kenya

Diploma in Hospitality Management

Certificate in Front Office Operations

Knowledge and experience in the use of Opera

Computer literate

Proficiency in Excel and Word.

At least two years experience in a similar position.

Experience in a similar role and proven track record may be considered in lieu of specialized education

Presentable, well spoken individual

Pleasant and outgoing personality.

Ability to express oneself clearly and concisely.

Excellent grooming skills and must be well versed in professional and personal etiquette.

Application Instructions
If you meet the above requirements, please send your cover letter, and CV by email to recruitment.villarosa@kempinski.com clearly stating the position and job reference number in the subject line of the e mail.

All applications must reach us by close of business on 22nd May 2015. We look forward to receiving your application.

Due to the volume of applications received, please note that only candidates shortlisted for interview will be contacted.

Candidates may be contacted for interview before the close of the application deadline. Thank you for your interest in joining the team at Villa Rosa Kempinski.

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