Kempinski Jobs. Assistant Outlet Manager

Assistant Outlet Manager Jobs at Villa Rosa Kempinski Nairobi (Kenya)
Job Ref: VRK F&B 12

Kempinski Hotel Assistant Outlet Manager Job Profile

Reporting to the Outlet Manager, the Assistant Outlet Manager is responsible for producing an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team.

The Assistant Outlet Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.

The Assistant Restaurant Manager is responsible for Restaurant Supervisor, Waiter / Waitress, Host / Hostess.

Overall Job Objectives & Responsibilities

Assist in leading the restaurant / outlet efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.

Be knowledgeable of all services and products offered by the hotel.

Understand thoroughly the concept of the outlet and assume training responsibilities as requested by Outlet Manager.

Have an understanding of the monthly profit and loss statement of the department.

Perform up selling for all items offered by the department assigned as well as offering alternatives.

Assist in communication within the outlet and to attend daily/weekly outlet meetings with the

Culinary Team and fostering teamwork to constantly develop the restaurant for more success.

Assist in producing reports and analysis of the outlet and attend in the monthly performance meeting.

Assist in leading the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.

Operate the existing POS system based on the trained responsibility level as assigned in the department.

Plan daily routine checklist and station division according to the work schedule.

Assist the Outlet Manager to produce outlet-specific reports and analysis for the monthly performance meeting.

Attend and contribute to necessary staff meetings, departmental trainings and hotel initiated trainings scheduled

Attend daily pre-shift meetings to employees on preparation, guest profile, service and menu served.

Report incidents that require disciplinary actions immediately to the Outlet Manager.

Coordinate the review of outlet’s operations manual updates annually as requested by the Outlet Manager.

Assist in carrying out scheduled inventories of products and operating equipment.

Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and ensuring that follow up is performed with the guest.

Ensure that the opening and closing procedures established for the outlet are followed.

Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.

Ensure that the place of work and surrounding area is kept clean and organised at all times.
Qualifications & Skills for Assistant Outlet Manager Jobs in Kenya

Degree/ Diploma in Hotel management.

Minimum one year experience in Food &Beverage Management role

Basic Certification in Food and Beverage Service Operations.

Experience in a similar role and proven track record may be considered in lieu of specialised education

Presentable, well spoken individual

Pleasant and outgoing personality.

Ability to express oneself clearly and concisely.

Excellent grooming skills and must be well versed in professional and personal etiquette

Excellent command of English.

Knowledge of other foreign languages will be a distinct advantage

Ability to remain calm and composed under pressure.

Knowledge and experience in the use Micros

Ability to operate computer and office equipment.

Proficiency in Excel and Word.

Ability to establish and retain effective working relationships with hotel staff and clients.

Applies a professional, confidential and ethical approach at all times.

Ability to identify and delegate tasks effectively.

Application Instructions
If you meet the above requirements, please send your cover letter, and CV by email to recruitment.villarosa@kempinski.com clearly stating the position and job reference number in the subject line of the e mail.

All applications must reach us by close of business on 22nd May 2015.

We look forward to receiving your application.

Due to the volume of applications received, please note that only candidates shortlisted for interview will be contacted.

Candidates may be contacted for interview before the close of the application deadline.

Thank you for your interest in joining the team at Villa Rosa Kempinski.

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