Switch Board / Help Desk Operator Job Opportunity in Kenya

Aug 26, 2016

We are looking for candidates to fill the following position in our esteemed organisation:

Switch Board / Help Desk Operator

Primary Purpose of the Job: To facilitate effective communication between Monte Casino and various stakeholders.

Level of Authority: Has the authority to execute all Key Performance Areas as stated on this form.

 

Education / Experience / Qualifications / Skill Requirements

Qualifications:

• Minimum form 4


• Call Centre qualification required

Job related work experience    

• Secretarial / receptionist / front office Certificate/Diploma would be an advantage


• Not less 2 years’ experience in a busy similar environment.


• Computer literate on MS Office packages – (MS Word, Excel, PowerPoint and Access)

Specialist Skills and Knowledge   

• Good Communication skills


• Excellent interpersonal skills


• Good report writing and presentation skills


• Attention to detail


• Ability to plan, organise and control own work effort


• Ability to manage more than one situation at a time


• Ability to display professionalism


• Ability to follow up


• Must be customer focused

Key Performance Areas

Key Job Outputs

• Receive incoming telephone calls for the organisation and forward calls to appropriate persons or departments as requested


• Give callers information as required


• Provide non-technical information, including telephone numbers, extensions, and locations of individuals within the organisation


• Maintain records of calls and messages which cannot be delivered at once


• Handle emergency calls when required


• Observe and record charges for long-distance or other calls


• Generate and update a directory for all users within the client’s site


• Receive Helpdesk calls during peak periods

Competency Profile
 

The following primary competencies are required for effective job performance.

• Must be punctual, reliable and approachable


• Must be self-motivated and team oriented


• Must be friendly, polite and helpful when dealing with customers


• Must be able to work under pressure


• Must be energetic

How to Apply

Email your application and CV to hr.kenya@atsgroup.net

Closing Date: 2nd September 2016