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Jul 4, 2017
We are looking for IT Support Administrator for an IT Company based in Westland’s, Nairobi.
General Purpose: To plan and carry out all Internal/external IT support, for the company.
He/She shall ensure customer satisfaction and manage quality of product and service delivery.
Main Job Tasks and Responsibilities
- Internal business IT hardware (servers, network, printers and client PCs/ laptops) and applications such as email , web server, intranet applications
- IT based applications used within the company and by the company clients.
- Setting up, managing and maintaining Microsoft Windows based Servers as well as Open Source (Linux) based Servers
- Installation, customizing, managing and maintaining Organization business applications including Email (Microsoft Outlook/ Exchange), Intranet (Microsoft SharePoint Services)
- Customization or further development of web-based content management systems and social media
- Conducting regular server maintenance and backup
- Manage IT vendors that provide IT services to ECA and contracted organizations
- Supporting in sales and sourcing of IT hardware & software accessories
- Representing the company in Technical and business development meetings.
Education and Experience
- Diploma/Higher Diploma in Information Technology/Systems
- At least 2 years’ experience in the IT user support
- Confident and goal driven
- Sound knowledge of principles and practices of IT Support
- knowledge of customer service principles
- knowledge of basic business principles
- Experience in making presentations
- Proven ability to support users to satisfaction.
Key Competencies
- planning and strategizing
- persuasiveness
- adaptability
- Outstanding verbal and written communication
- negotiation skills
- resilience
- stress tolerance
- goal driven
Apply
Interested candidates to send their CVs and application letters to careers@eca.co.ke by 13th July 2017, Indicate expected salary.
Kindly indicate ‘IT Support Administrator’ on the subject line.
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