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Aug 2, 2016
Job Title: Country Manager - Kenya
Industry: Payment Industry
Reports to: Managing Director
Job Purpose: To oversee scheme and service management
Key Responsibilities
Scheme Management
- Oversees the definition, communication, enforcement, revision and administration of our client’s Scheme rules and regulations
- Drives strategic projects to grow the acceptance and Issuance of our client payment tokens
- Actively supports and participates in Strategic product development for our client with a view to grow revenue and maintain market share in line with company’s objectives
- Works with cross-functional internal teams (Issuer management, sales, legal, marketing etc.) and partners to drive penetration of our client in focus segment
Country Management
- Represents our client in strategic partnerships and activities that grows the credibility of the brand in-country
- Defines CSR activities with Marketing and drives them from the scheme perspective
- Organizes and administratively drives the Advisory council in-country
- Plans and Organizes meetings-
- Council member communication
- Council member welfare
- Meeting feedback incorporation and documentation
Service Management
- Works with other in-house teams to deliver optimal product experience and back-end operations for the end customer
- Actively develops, defines, implements, executes, launches and manages specific products which directly interface with the end customer / cardholder
- Oversees product cluster management for direct-customer products by ensuring all products are working as designed
- Grows direct-customer products adoption and penetration
Customer Interaction and Engagement
- Actively oversees the communication and interaction with end-customers
- Delivers company strategic objective by influencing customer behaviour through communication and direct engagement
Education qualifications and experience requirement
- A good degree in Computer Science, Engineering or Social Sciences
- Master’s level - added advantage
- Minimum of 8 years’ experience in a technical / operational role within the payment industry
How to Apply
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