RVR Customer Service Executive Job in Kenya

Mar 30, 2016

An exciting career opportunity in East Africa Rail & Handling Logistics has risen and we now seek to recruit strategic, committed & results driven persons.  
 

Customer Service Executive 

(1 Post)
 

Scope of Role: As a shared resource the job holder will attending to both internal managers and external customers’ needs and providing administrative support.

Key Duties / Responsibilities

• Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage


• Handling clients complaints and queries in accordance with the company’s guidelines and policies and propose solutions for the same.


• Daily status updates to the clients


• Tracking shipments through translogic


• Liaising with shipping lines on ETAs – container track and trace


• Liaising with KPA & Shipping Lines for cargo manifestation


• Ensure availability of  all documentation necessary for clearing & delivering a shipment, if not request for the same from relevant parties


• Dispatching of clearing documents, cheque banking, cheque & document collection to & from relevant parties for ongoing shipments


• Checking on main email and responding to relevant parties for action


• Meeting preparation , minutes taking, and ensuring availability of  internal support materials.


• Updating all Managers diary for meetings, conferences and travel bookings


• Ensure bills are paid on time and organize for repairs where required in the office


• Assisting in sales of company products and services through incoming enquiries


• Updating operations on any updates in regard to Customs, Shipping Lines and KRA & organize for workshops when required


• File Management


• Performing any other duties as may be assigned from time to time

Academic and Professional Qualifications

• Diploma in clearing & forwarding or Purchasing and Supply Chain Management


• Training in Customs & KRA training


• Diploma in public relations & communication [PR].


• Knowledge, Experience and Skills


• At least two (2) years experience in a freight forwarding firm / sea freight / transport


• Experience in office administration


• Excellent interpersonal relations and keen listener.


• Team Player


• Computer Literacy in MS Office

How to Apply:

Suitably qualified applicants should submit their application letters, HOD’s approval with detailed CVs with clear of duties done  including a day time contact phone number and email addresses citing the relevant job title on the subject line to:-

recruitment@rvr.co.ke

Note: The deadline for submitting application is before by close of business on 4th April, 2016

Only shortlisted candidates will be contacted