Information Technology Officer Job in Kenya - Maryland Global Initiatives Corporation

Sep 6, 2016

University of Maryland
 

School of Medicine
 

Information Technology Officer – Kisii, Migori & Nairobi 

 

IT Officer will be responsible for providing assistance to staff on IT issues and acting as a liaison between staff and the technical escalation team.
 

Duties & Responsibilities

• Provide first line response for users requiring assistance with IT issues and respond to requests for technical assistance by phone, email and/or using a help desk management system;


• Track issues to resolution updating the internal knowledge base and/or communicating learning’s with relevant business units;


• Act as a liaison between staff and technical escalation teams;


• Manage corporate accounts for services and contracts obtained from IT service providers;


• Perform IT inventory management;


• Planning and scheduling clean-up jobs on Performance Maintenance contracts and in addition performing performance maintenance of all computers;


• Support health facilities supported by university of Maryland in IT related issues including training of staff on IT issues; troubleshooting of computers and related peripheries; handling networking issues; basic repairs for site computers, printers and related peripherals.

Qualifications

• Bachelor’s degree in Computer Science/Information Technology/Information Systems


• Microsoft Office Specialist Training


• Microsoft Certified Systems Engineer (MCSE)


• Microsoft Certified Technology Specialist (MCTS)


• Microsoft Certified Technology Specialist


• Cisco Certified Network Associate (CCNA),


• 5 years’ relevant experience


• Knowledge of the ITIL methodology, change management processes and risk management processes.


• Excellent communication and interpersonal skills


• Excellent problem solving skills


• Ability to work well under pressure


• Flexibility and time management skills

How to Apply
 
If
you meet the above qualifications, you are requested to send your
application and CV to hr@mgickenya.org by September 16, 2016. 

Candidates are required to quote the TITLE & LOCATION of the position being applied on the subject line of the email. 

Only shortlisted candidate will be contacted.

Maryland Global Initiatives Corporation is an equal opportunity employer.