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Customer Service Executive
Key Responsibilities:
Analyse, prioritize and disseminate
information to promote better communication and flow of communication between
management and customers.
Maintaining adequate stock of mall
collateral and the necessary information related to current and updated mall
directory, information related to on-going offers and promotions, tourist
information, services available among others at the Service desk.
Ensure all directional signage are up
to date with accurate information in regard to location and placement inside
the mall.
Record any cases of customer
dissatisfaction and address or reports to the appropriate parties (e.g.
tenants) for action, and follows up to ensure resolutions and where necessary,
provides feedback to the customer.
Identify and plan the handling of
Special Service requests (SSR) such as VIP’S, and other service Information
(OSI) such as group visits, event coordination, third party requests etc.
Work closely with Retail Leasing,
marketing, and Operations Team to ensure graphics are installed on
vacated/leased stores.
Maintain a high level of ongoing
communication to guests using the set communication tool (app, internet, social
media).
To enroll, prepare and monitor growth
and activity rate of Two rivers royalty program and reconcile the same for
sales area management.
Job Requirements:
University Degree or equivalent
Customer service experience in
hospitality/service industry
Excellent communication skills
Team Player able to work without
supervision
Resilient and able to work under high
stress with short targets and objective
High degree of personal initiative and
integrity.
How to Apply
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