Telesales Executives at Watu Credit Limited

Watu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the leading African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner.

Job Purpose:

Promote Watu Shule products, conduct market research and leverage customer feedback with an aim to increase sales and revenues.

Key responsibilities:

• Deliver value proposition to potential customers, through scripts, on Watu Shule’s driving services.


• Follow through on leads for potential sales and ensure conversion by explaining driving school services and prices.


• Meet or exceed projected sales quotas and collaboratively work with team members on the call floor to meet sales and performance goals.


• Maintain detailed records of inbound and outbound correspondence as well as follow-up information and outcomes.


• Accurately document the customer’s personal information including name, National ID, and phone number.


• Cold call potential customers and ask pertinent questions to understand the customer’s needs/requirements to assist in sales conversions.


• Maintaining accurate records of leads converted to sales.


• Ensure follow-ups are done to actualize future registrations and subsequent sales.

Requirements

Key Competencies, skills, and attributes:

• Highly adaptable and resilient


• Time Management


• Excellent communication and presentation skills


• Skilled in negotiation and dealing with complaints


• Attention to detail


• Solid product knowledge

Minimum Requirements:

• Degree/Diploma in sales and marketing or a business-related field


• At least Three (3) years’ experience as telesales executive or similar sales/customer service role


• Proven track record of successfully meeting sales quotas preferably over the phone.


• Working knowledge of relevant computer programs and phone systems

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