Receptionist Job in Kenya

Receptionist

Key Responsibilities

• Welcoming and assisting patients with Registration,
  completing necessary forms and documentation, as well as ensuring that all
  information acquired is accurate and current. 


• Processing admissions and clearing the patient on discharge. 


• Communicating with insurance companies for pre authorization,
  and to verify coverage for services provided by the hospital. 


• Ensuring that all the procedures / systems laid down for
  vetting and ensuring that all clients seeking treatment are followed for
  the various categories of clients i.e. Staff, GOP’s , AHC prepaid and
  credit/ insurance clients. 


• Ensure that all incoming telephone calls are directed or
  transferred to the respective departments/ offices. 
  
  
  


• Ensure client satisfaction through quality of service,
  communication, feedback, escalation and caring attitude, and demonstrate
  follow-up. 


• Ensure that Avenue Healthcare corporate governance policies
  are adhered to, including preventing, detecting, and reporting any fraud
  or criminal activities, and Implementing audit recommendations. 


• Ensure adequate knowledge of, and compliance to all Avenue
  Healthcare policies, procedures, and systems, especially policies
  pertaining to the provision of medical services and finance. 


• Maintain patient privacy and confidentiality at all times. 


• Any other duty as assigned by the supervisor.

Personal Specifications

• Diploma in Front Office/Business Administration/ Health
  Records, or its equivalent.


• 2+ years’ experience in a similar role, preferably in a
  Hospital set-up


• Customer focus and results oriented


• Strong interpersonal skills, team playing abilities, and
  communication skills.


• Highly responsive, ethical and responsible

How to Apply

CLICK HERE TO APPLY.