Sep 5, 2017
PowerGen Renewable Energy
Customer Care Associate
Location: Kericho
Employment Type: Permanent
What You’ll Make Happen:
- Providing post-installation customer service to micro-grid customers via phone and online channels as well as in-person through customer engagement site visits.
- Gathering information on current micro-grid issues and creating an Operations & Maintenance (O&M) ticket for each issue escalating it to the PowerGen maintenance team when necessary.
- Following up on all issues with customers, the PowerGen team, and external partners as necessary until each case is resolved.
- Assisting with data gathering on the performance and customer behavior of PowerGen’s operational micro-grids.
- Tracking OIRs and preparing reports for management on grid operations, customer feedback and other data.
- Coordinating logistics for field work, including transport, accommodation, and planning routes before embarking on any trips to the field.
- Supervising and training other team members during any and all of the above areas as needed.
- Completing customer surveys and other data gathering.
- Train customers on energy use, payment systems, and issue troubleshooting.
What Excites You:
- A fast-paced environment where constant change is the norm and individual initiative-taking is encouraged
- Working both in the office and in the field
- Contributing to rural electrification in East Africa
- Building a clean energy future
- A passion for organization, details, and precision in all you do
You Already Have:
- University degree in related field
- 2+ years’ relevant work experience in customer service, call center or similar field
- Fluency in Kiswahili and English, both in written and oral communications.
- Passion for serving and engaging customers.
- Knowledge of the energy, clean tech or utility sectors.
- Advanced proficiency in Microsoft Office, with exceptional Microsoft Excel skills.
- Excellent written and oral communication skills, as well as strong interpersonal skills.
- Practiced flexibility to lend a hand wherever needed.
- Enthusiasm in working for the field of renewable energy!
Benefits and Compensation: A competitive package including annual compensation, performance bonuses, health insurance, professional development and team building events. And you"ll be working with a dynamic team of brilliant people passionate about electrifying East Africa!
How to Apply
CLICK HERE to apply online
