PowerGen Customer Care Associate Job in Kericho, Kenya

Sep 5, 2017

PowerGen Renewable Energy
 

Customer Care Associate
 

Location: Kericho
 

Employment Type: Permanent

What You’ll Make Happen:

• Providing post-installation customer service to micro-grid customers via phone and online channels as well as in-person through customer engagement site visits.


• Gathering information on current micro-grid issues and creating an Operations & Maintenance (O&M) ticket for each issue escalating it to the PowerGen maintenance team when necessary.


• Following up on all issues with customers, the PowerGen team, and external partners as necessary until each case is resolved.


• Assisting with data gathering on the performance and customer behavior of PowerGen’s operational micro-grids.


• Tracking OIRs and preparing reports for management on grid operations, customer feedback and other data.


• Coordinating logistics for field work, including transport, accommodation, and planning routes before embarking on any trips to the field.


• Supervising and training other team members during any and all of the above areas as needed.


• Completing customer surveys and other data gathering.


• Train customers on energy use, payment systems, and issue troubleshooting.

What Excites You:

• A fast-paced environment where constant change is the norm and individual initiative-taking is encouraged


• Working both in the office and in the field


• Contributing to rural electrification in East Africa


• Building a clean energy future


• A passion for organization, details, and precision in all you do

You Already Have:

• University degree in related field


• 2+ years’ relevant work experience in customer service, call center or similar field


• Fluency in Kiswahili and English, both in written and oral communications.


• Passion for serving and engaging customers.


• Knowledge of the energy, clean tech or utility sectors.


• Advanced proficiency in Microsoft Office, with exceptional Microsoft Excel skills.


• Excellent written and oral communication skills, as well as strong interpersonal skills.


• Practiced flexibility to lend a hand wherever needed.


• Enthusiasm in working for the field of renewable energy!

Benefits and Compensation: A competitive package including annual compensation, performance bonuses, health insurance, professional development and team building events. And you"ll be working with a dynamic team of brilliant people passionate about electrifying East Africa!

How to Apply

CLICK HERE to apply online