Our client is a leader in roofing solutions and amongst the top leaders in light weight stone coated steel roofing.

The client is also the appointed distributor of roofing systems for one of the world's leading manufacturers of light weight stone coated roofing tiles.

The company is currently implementing a strategy of even greater investment in its commercial roofing business, expanding towards floor laminates and other products.

Consistent with this enhanced level of strategic growth the client is currently seeking qualified candidates for the role of a Sales Manager.

Directly reporting to the General Manager, and with the support of other functions, the principal objective of the Manager - Sales will be to direct the sales strategy for roofing products and other building products, drive annuity and incremental sales growth with defined targets, support product sales, drive customer marketing strategies and provide effective leadership and management of sales representatives, distributors and agents.

Description of Role

Developing sustainable structures and strategies that deliver consistent revenues whilst ensuring revenue growth , customer acquisition, within a prescribed Target Market and sharing the same with his/her team of representatives;Coaching and developing a sales team to achieve greater sales through delivering the best quality products and service while controlling costs;Formulating effective sales policies that assist sales reps, showroom managers and dealers in promoting sales;Design high performance agency and alternative distribution channels models to achieve set business targets;Ensuring that all relevant reports on the units and company are reviewed regularly and appropriate action taken to improve performance;Working closely with the General Manager, undertaking competitive sales and market surveys to advise management as well as the directors on market trends;As directed by the General Manager, effectively representing the company at Trade Expos and Technical Forums to promote the different products;Consolidation or compiling of orders and projections and co-ordination with the Operations department to ensure proper stocking levels are maintained;Enhancing customer retention and satisfaction.A Bachelors Degree in Sales/Marketing or other related field from a recognized university;3-5 years’ sales Experience from the building and construction sector will be an added advantage;Proven knowledge in Construction and building products will be an added advantage;Proven ability to develop Country and Regional Sales Strategies, Policy and Structure;Good working experience of MS Office is a must; Leadership skills in leading a sales team, including demonstrated ability to build and support teams in a collaborative manner; Ability to interface with other parts of Operations, Finance, Business development; Strong communication and presentation skills;Strong product knowledge across a broad product range;Proven ability to act as an Industry Trends Expert.How to apply:

Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Wednesday 11th April 2012 to: exemplarconsultants@gmail.com

Company Profile

Our client is a leader in roofing solutions and amongst the top leaders in light weight stone coated steel roofing.

The client is also the appointed distributor of roofing systems for one of the world's leading manufacturers of light weight stone coated roofing tiles.

The company is currently implementing a strategy of even greater investment in its commercial roofing business, expanding towards floor laminates and other products.

Job profile

Reporting to the Sales Manager, the Customer Service and Sales Administrator will provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of customer and order information in a timely manner.

S/He will Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

S/he will also coordinate the handling of difficult and/or unusual situations within the office.

Duties:

1. Customer Service

Interact with customers who walk into the showroom or present online or offline enquiriesAttend to all phone calls and enquiriesUnderstand customer’s needs and provide them helpful solutions.Respond to the customer’s queries regarding the company’s goods or services and obtain a full understanding of what information is requested.Investigate complaints and offer apt solutions to the customer or refer to the appropriate person where necessary.Track customer complaint resolution and report on the same to the sales manager on a monthly basis.Handle situation in the best interest of both company and customer.Prepare quotations for customers and initiate required action for response to customer, request for order changes, including the maintenance of order/customer information filesIdentify and implement strategies to improve quality of serviceOversee the achievement of the office sales target of monthly sales of Ksh. 5,000,000 through aggressive follow-up of all walk-in customers, enquiries through telephone, email and the web-siteGenerate sales through personal initiatives Handle and manage the Company’s Front-OfficeTo be the first point of contact to all visitors and provide information and guidance Handle all incoming and outgoing mail, parcels and packages. Procures and administers office budget for stationery and other office requirementsReceive and analyze the daily activity reports from the sales team Monitor accuracy of reporting and data base informationCo-ordinate the customer order processing to the delivery of goods to the customerEnsure that the showroom is always clean and the products are properly displayed.Develop and recommend changes to existing methods and systems to increase accuracy, efficiency and responsiveness of the Company to the customer’s needsContribute to other duties as assigned by the management.Minimum of a Bachelors Degree in a relevant field from a recognized university.2-3 years experience in customer service and sales in a busy environment; customer care experience from the building and construction sector will be an added advantage.Good working experience of MS Office is a must. Strong cross-functional orientation: ability to interface with other departments of Operations, Finance, Business development Strong communication and presentation skillsStrong product knowledge across a broad product rangeExposure to administrative work an added advantageBe of high integrityHow to apply:

Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Friday 13th April 2012 to: exemplarconsultants@gmail.com