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at Career Options Limited in Nairobi
IT technical support officers will be responsible for monitoring and maintaining the computer systems and networks of an organisation. Installing and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either over the phone or in personEducation: Bachelors degree in Computer Science/ Computer Engineering; Masters in Computer Application
Experience: 2-5 Years
Hands on experience in SAP is must
• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff through a series of actions, either face to face or over the telephone;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Replacing parts as required;
• Providing support, including procedural documentation;
• Supporting the roll-out of new applications;
• Setting up new users’ accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritising and managing many open cases at one time;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
If you meet the above requirements please send your current CV as word or PDF attachment. Please indicate position applied as the subject of your email
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