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Job Description
Job Title: Credit Controller
Locations: Nairobi
Nature of Job: Full timeDuties
Debt collection
Maintain debtors overdue accounts to agreed company performance levels
Ensure collection of debtors accounts occurs within credit terms and according to company policy and procedures
Report on account collection progress
Listen to customer complaints with empathy and take action to satisfy the customers immediate needs and prevent reoccurrence
Make telephone collection calls
Risk review new and existing customers to minimise bad and doubtful debts
Monitor credit limits and terms for each customer in line with Credit Policy
Effectively resolve disputed invoices
To provide timely and accurate reporting
Maintain notes and account details of any changes
Knowledge, Skills and Experience
Excellent relationship management skills
Knowledge of credit and credit related activities
Customer claims and processes
Strong Excel, written, verbal, negotiation and communication skills
Knowledge of Microsoft suite of products
Well organized and efficient
CPA section two and a Bachelor’s degree in a business related course
How to Apply
Qualified candidates should send CV quoting relevant skills and experience to info@royalagencies.co.ke
Only shortlisted candidates will be contacted.
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