Jobs at Kempinski Hotel. Hostess

Latest Hostess Job Vacancies at Villa Rosa Kempinski Nairobi (Kenya)

Kempinski Hotel Hostess Job Profile

Reporting to the Assistant Restaurant Manager, the Hostess is responsible for welcoming and giving direction to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Overall Objectives & Responsibilities

Usher in and provide direction to guests in the outlet

Maintain and update the restaurants guest history.

Maintain a legible and up to date reservation book.

Maintain and coordinate the printing of the respective restaurant menus.

Maintain excellent communication to all related departments i.e

Guest Services and Concierge departments

Restaurant Reservations

All other F&B outlets, In Room dining and Banquet Service

Be knowledgeable of all services and products offered by the hotel.

Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

Perform upselling all items offered by the department assigned as well as offering alternatives.

Monitor operating supplies, equipment and reduce spoilage and wastage successfully

Perform opening and closing procedures established for the assigned outlet

Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

Assist in carrying out scheduled inventories of products and operating equipment.
Qualifications & Skills for Hostess Jobs in Kenya

Diploma/ Certificate in Food and Beverage Service Operations.

Knowledge and experience in the use of Micros

Computer literate

Proficiency in Excel and Word.

At least two years experience in a similar position.

Experience in a similar role and proven track record may be considered in lieu of specialized education

Presentable, well spoken individual

Pleasant and outgoing personality.

Ability to express oneself clearly and concisely.

Excellent grooming skills and must be well versed in professional and personal etiquette

Application Instructions
If you meet the above requirements, please send your cover letter, and CV by email to recruitment.villarosa@kempinski.com clearly stating the position and job reference number in the subject line of the e mail.

All applications must reach us by close of business on 22nd May 2015. We look forward to receiving your application.

Due to the volume of applications received, please note that only candidates shortlisted for interview will be contacted.

Candidates may be contacted for interview before the close of the application deadline.
Thank you for your interest in joining the team at Villa Rosa Kempinski.

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