Kempinski Hotel Jobs. Outlet Manager

Outlet Manager Jobs at Villa Rosa Kempinski Nairobi (Kenya)

Kempinski Hotel Outlet Manager Job Profile

Reporting to the Assistant Food & Beverage Manager, the Outlet Manager is responsible of producing an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team.

The Outlet Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.

The Outlet Manager is responsible for Assistant Outlet Manager, Restaurant Supervisor, Restaurant Head Waiter / Waitress, Waiter / Waitress, Host / Hostess.

Overall Objectives & Responsibilities

Execute and demand the team to execute the highest level of service and set-up standards at all times.

Be knowledgeable of all services and products offered by the hotel.

Understand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept.

Set an example in terms of service, products and guidance of the team that reflects the concept.

Actively participate in menu design in cooperation with the outlet Head Chef.

Be knowledgeable to operate the existing MICROS system based on the trained responsibility level as assigned in the department.

Produce reports and analysis of the outlet and present report in the monthly performance meeting.

Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.

Assist in preparation of the outlet’s budget.

Conduct monthly inventory of operating supplies and equipment together with the stewarding department.

Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.

Identify errors and correct them as required during set-up, service and breakdown of operations.
Implement a flexible work schedule based on business patterns.

Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.

Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.

Report incidents that require disciplinary actions immediately to the Head of Department.

Prepare and review outlet’s operations manual updates annually in accordance with the Assistant Head of Department.

Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).

Organise all required outlet specific trainings as described by the department.

Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.

Ensure that the opening and closing procedures established for the outlet are followed.
Qualifications & Skills for Outlet Manager Jobs in Kenya

Degree/ Diploma in Hotel management.

Experience in a similar role and proven track record may be considered in lieu of specialized education

Basic Certification in Food and Beverage Service Operations.

At least three years experience in a similar position.

Presentable, well spoken individual

Pleasant and outgoing personality.

Ability to express oneself clearly and concisely.

Excellent grooming skills and must be well versed in professional and personal etiquette

Excellent command of English.

Knowledge of other foreign languages will be a distinct advantage

Ability to remain calm and composed under pressure.

Knowledge and experience in the use Micros and Fidelio

Ability to operate computer and office equipment.

Proficiency in Excel and Word.

Ability to establish and retain effective working relationships with hotel staff and clients.

Applies a professional, confidential and ethical approach at all times.

Ability to identify and delegate tasks effectively.

Application Instructions
If you meet the above requirements, please send your cover letter, and CV by email to recruitment.villarosa@kempinski.com clearly stating the position and job reference number in the subject line of the e mail.

All applications must reach us by close of business on 22nd May 2015. We look forward to receiving your application.

Due to the volume of applications received, please note that only candidates shortlisted for interview will be contacted.

Candidates may be contacted for interview before the close of the application deadline.
Thank you for your interest in joining the team at Villa Rosa Kempinski.

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