Customer Care Assistant and Receptionist Jobs in Kenya

Customer Care Assistant

Salary: 30k

Responsibilities

• Good communication skills / eloquent


• Good Customer care relations


• One who can work under pressure and can multi task


• At least Diploma in IT or IMIS because she will be dealing with IT related issues.


• A lady preferred

Duties and Responsibilities are as stipulated below.

 

Your primary responsibilities will be:-

• Respond to client’s requests for assistance


• Interact with clients seeking to find out how they are doing, if their issues have already been resolved etc


• Follow Helpdesk procedure


• Log all Helpdesk interactions with clients


• Administer Helpdesk software


• Redirect problems to appropriate resource


• Identify and Escalate situations requiring urgent attention


• Prepare activity reports


• Stay current with system information, changes and updates


• Communicate and coordinate with Internal departments


• Administrative responsibilities.

Receptionist

Salary: 40k

Main Duties and Responsibilities:

• Receives phones communication


• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.


• Maintains reception desk.


• Handles petty cash occasionally


• Maintains safe and clean reception area by complying with procedures, rules, and regulations.


• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.


• Contributes to team effort by accomplishing related results as needed.

Qualifications:

• Diploma in any business  course


• 1 Year


• Customer care

Applications to careersinafrika@gmail.com