Hypermarket CCO Manager Job in Kenya

CCO Manager
 

Location: Kenya
 

Industry: Retail
 

Our client currently operates more than 140 Hypermarkets and Supermarkets in 15 countries, with more than 25 000 employees from 70 nationalities; they are seeking to recruit a CCO Manager.
 

Duties and Responsibilities

• Ensure the smooth passage of customers in cash registers and the quality of service offered.


• Motivate the CCO team; puts expertise to the service of his/her colleagues.


• Collect and transmit the customers information to the General Manager of the store


• Determine and follow the performances of the team’s productivity and profitability


• Identify the potential staff and propose their career development plan


• Ensure the smooth transition of cash deposit to the bank


• Ensure compliance to CCO policies and procedures


• Respect Key Insurance Policy


• Ensure the implementation of Carrefour values in CCO Department


• Training program for cashiers and trolley boys


• Ensure the implementation of customer welcoming approach process


• Review of internal and external audit gaps affecting areas of responsibility and proposing remedial plans e.g assist in LSF plans remediation for gaps in Marketing Budget and Overhead costs


• Liaising directly with sales analyst on analysis of commercial plans including tracking of ROI on promotions etc.


• Liaising with marketing including analysis on marketing initiatives


• Price list integrity in ERP

Qualifications:
 

Minimum 3 years in FMCG or Retail Sales, with experience in the following:

• Safe Handling


• Margins


• Procedural execution


• Team Management


• Bilingual – Arabic and English. 

Knowledge:
 

Customer and Personal Service

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods and coordination of people and resources.

Education and Training

• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups and the measurement of training effects.

Personnel and Human Resources

• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation and personnel information systems.

To apply, send your CV and cover letter only to recruit@flexi-personnel.com before close of business 1st December, 2015. 

Clearly indicate the position applied for on the subject line.